Patient Experience Officer

St John of God Midland Public Hospital we provide a comprehensive range of services including emergency medicine, critical care, day chemotherapy, paediatric care, aged and stroke care, maternity and general surgery. 

Our 307-bed public hospital is operated under a public-private partnership between the State Government and St John of God Health Care. 

Our Services include wide range of public health care services for people in Midland and surrounding communities. Our services include 24-hour emergency care, public maternity care, Aboriginal pregnancy and maternity support through Moort Boojari Mia, acute mental health treatment and medical and surgical care. 

About the role

Reporting to the Patient Experience Coordinator, the Patient Experience Officer is responsible for delivering a high standard of administrative and liaison support to the Patient Experience Team. The role works closely with patients, families, caregivers and other stakeholders to support initiatives that enhance the patient experience and ensure feedback is managed effectively and compassionately.

Key responsibilities

• Providing administrative support including data entry, record management, document preparation and reporting.
• Managing and maintaining patient feedback records and complaint data within electronic systems including RiskMan.
• Supporting patient experience improvement initiatives through data analysis and stakeholder engagement.
• Assisting with complaint investigations, open disclosure processes and responses to patient and family feedback.
• Coordinating meetings, preparing agendas and taking minutes as required.
• Supporting the preparation of monthly, quarterly and annual reports.
• Liaising effectively with internal and external stakeholders to progress patient experience initiatives.

You will be an organised and professional administrator with excellent communication skills and a passion for delivering outstanding service. You will demonstrate the ability to build effective relationships with a diverse range of stakeholders, manage competing priorities and work with a high degree of initiative. Experience using Microsoft Office applications, particularly Word, Outlook and Excel, is essential, along with strong administrative skills including agenda preparation and minute taking. Experience within a healthcare or government environment will be highly regarded.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $81,827 to $88,109 (pro rate for part time) plus 12% superannuation
• Permanent Part-Time position, working Thursday and Friday (15.2 hours per week)
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
  • Novated leasing 
  • work related expenses
  • self-education and
  • additional superannuation
• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
• Access to gym membership, fitness and wellbeing benefits through Fitness Passport for you and your family.
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Employee support through our dedicated free Employee Assistance Program (EAP)
• Innovative Professional Development opportunities

All applicants are asked to submit a CV and covering letter (of no more than one (1) page) demonstrating how you meet the above position requirements.

For enquiries, contact Natalia Marais, Patient Experience Coordinator, on (08) 9462 4901.

Applications will be reviewed throughout the advertising period and interviews conducted regularly.  Apply today!

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.