Patient Service Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?
We are looking for an experienced and patient‑focused Patient Services Officer (Medical Administration) to join our Radiation Oncology Centre located within Hollywood Hospital, one of Western Australia’s leading private hospitals.

You will play a key role in supporting a coordinated and seamless oncology patient journey, working closely with clinical teams to ensure accurate administration and hospital compliance.

This is a permanent full‑time position, working Monday to Friday, within a supportive and professional hospital setting that values teamwork, accountability and excellence in patient care.

If you are passionate about patient care and want a meaningful role within a busy cancer care setting, we encourage you to apply and become part of our dedicated team!

More specifically, you will:

• Provide high-quality administrative support within a radiation oncology clinic, always ensuring best-practice patient service.
• Act as the first point of contact for patients and carers within the department, delivering a calm, respectful and professional experience.
• Manage patient bookings, confirmations and clinic schedules in alignment with clinical workflows.
• Perform accurate billing and receipting at the time of appointment, including Medicare, private health funds and self-funded patients.
• Process referrals, correspondence and documentation with a high level of accuracy and confidentiality.
• Maintain and manage patient records in accordance with privacy requirements.
• Support the efficient day-to-day operation of the clinic, adapting to changing priorities in a fast-paced hospital environment.
• Liaise effectively with clinicians, nursing staff, allied health and external providers to ensure continuity of care.

We’re looking for someone who has:

• Proven experience in hospital or medical administration, ideally in a specialist or healthcare setting (desirable).
• A strong understanding of patient flow, appointment scheduling and hospital administrative processes.
• Knowledge of patient billing, Medicare benefits and private health fund requirements (desirable).
• Excellent communication skills with the ability to interact professionally with patients, families and clinical teams.
• High attention to detail, particularly in data entry, billing and patient documentation.
• Confidence managing a high volume of patient enquiries in person and over the phone.
• The ability to work autonomously while contributing positively to a multidisciplinary team.
• A flexible, resilient and adaptable approach to working in a busy clinical environment.

What's in it for you:

• The opportunity to work within Hollywood Hospital, Perth, a well-respected and established private hospital setting.
• Being part of a dedicated oncology team committed to delivering exceptional patient care and outcomes.
• Access to ongoing internal and external training and professional development opportunities.
• Free confidential support for you and your family through GenesisCare, including wellbeing, financial and legal services.
• Access to the Full Circle wellbeing program supporting physical, emotional and mental health.
• Career development through award-winning learning programs.
• A comprehensive benefits package including Qantas membership discounts, gym membership discounts, 12 weeks paid parental leave and Bupa discounts.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.