Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?
GenesisCare has an opportunity for a Patient Services Officer (Medical Receptionist) to join our supportive Albury clinic on a casual basis.

In this role, you will be the first point of contact for patients throughout their cancer journey, helping create a welcoming, calm and supportive experience within a close knit and collaborative team.

This is a fast paced and varied role where priorities can shift, so being organised, adaptable and empathetic is essential.

If you are looking for meaningful work where you can make a genuine difference, we would love to hear from you. We welcome applicants from all industries, as transferable skills are highly valued!

More specifically, you will:

• Provide day to day administrative support to the radiation oncology clinical team
• Book and manage patient appointments for consultations and treatment
• Maintain accurate patient records across clinical and administrative systems
• Assist with billing, receipting and payment processing
• Respond to phone and email enquiries with professionalism and care
• Support a busy clinic environment with strong organisation and attention to detail

We’re looking for someone who has:

• A passion for patient care and customer service
• Strong communication and organisational skills
• The ability to multitask in a fast-paced environment
• A professional and empathetic approach when dealing with patients
• Confidence working both independently and as part of a team
• Experience in medical reception or Medicare billing is highly regarded but not essential.

Benefits of joining our team:

• Be part of a vibrant and supportive team focused on delivering outstanding patient outcomes

• Enjoy a close-knit team culture with a strong sense of community
• Access free, confidential support for you and your family through GenesisCare’s wellbeing services (including financial, legal, nutritional and counselling support)
• Benefit from the Full Circle Wellbeing Program, supporting your overall health and wellbeing
• Grow your career through award-winning learning and development programs
• Access a range of employee benefits, including Qantas Club membership discounts, gym discounts and Bupa health insurance savings

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs

GenesisCare is an Equal Opportunity Employer.