Patient Services Officer - Self Funded Estimates

Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

This role assists in setting up a central process to engage with key stakeholders including the patient services teams, VMO’s, GP’s and the General Public for the preparation of estimates for Epworth HealthCare’s self-funded patients.  Customer centric, this role will continue to evolve the benefits delivered as part of the Self-Funded Team.

You will make an impact by:

• Developing resource tools, protocols and policies to enable and support the growth of self-insured patient estimate requests
• Providing response and lead communication process for all self-insured estimate enquiries to key stakeholders
• Role modelling and actively promote a culture of high-quality patient care
• Providing training where appropriate for key stakeholders of any relevant products and processes

To be successful in this role you will have:

• 2-3 years Healthcare Administration experience
• Health estimates experience
• Strong computer skills
• Great coaching and communication skills
• Ability to improve processes
• A valid Working with Children’s Check
• A belief in patient centred care

Position Description Inherent Requirements

At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

• Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth, we care.

We care about our patients and we care about our people.  We care about keeping everyone safe.  We care about valuing and empowering our people, and growing careers.  And we care about giving our people support and flexibility to thrive, and contribute to our communities.

Enquire / Apply 

Sound interesting? To apply, click the I'm Interested button and attach your CV and cover letter.

For more information, refer to the attached position description or contact Epworth Talent on (03) 9426 0606.

Please Note:  Applications will be reviewed as they are received, and the position may be filled before the application closing date.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.