Patient Support Services Team Member (Remote / Casual)

Overview

We help patients across Australia living in both metro and rural communities to access affordable healthcare in the comfort and convenience of their home. We're looking for team members to work with our growing team of doctors and patient support team to be part of the new way of providing healthcare.

InstantScripts is Australia's largest telehealth and online digital healthcare service. We have won multiple awards but more importantly, we have been able to help over 1 million Australians access fast, safe and secure online telehealth services. We are part of Wesfarmers, one of the largest and most respected businesses in Australia (along with InstantScripts, Kmart, Bunning, and Officeworks are part of the Wesfarmers group, and employees have access to great staff benefits).

Our team is growing in response to more Australians wanting to access online healthcare. We're looking for new team members to join our team to help us look after patient enquiries and ensure they have a positive experience. The role plays a crucial part in the success of InstantScripts, as our patients are always placed at the centre of everything we do. 

About the Role

• Fully remote role for candidates based in Western Australia
• Available to be rostered Monday to Friday, 4pm to 12am AWST & Saturday and Sunday 7am to 12am AWST. Hours will vary according to business needs.
• Casual with opportunity to go permanent (part time and full time)

Your responsibilities will include supporting our patients, doctors and partners and respond to queries relating to our suite of services - telehealth consultations, pathology, medical certificates, prescriptions and more. 

About you

• 2+ years' experience in a contact centre, customer facing or patient support services roles
• Excellent written communication skills
• Highly organised, self-aware, motivated, empathetic, adaptable and proactive
• Good level of computer literacy
• Team player
• High level of interpersonal skills
• Attention to detail and accuracy 
• Ability to work without direct supervision
• Experience in health services is preferred

If this sounds like you, we’d love to hear from you!