Payment Services Officer

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

Salary: $65,027 - $79,116 plus super
Tenure: Full-time/ Fixed Term (10 months)
Location: Melbourne CBD

Reporting to the Technical Lead – Payment Services, the Payment Services Officer plays a key role in ensuring customer payments and related enquiries are processed accurately and efficiently.

This role is responsible for resolving payment issues, supporting registration and licensing transactions, and delivering high-quality customer service across multiple channels.

Key Responsibilities:

• Accurately process registration and licensing transactions in line with policies, procedures and legislative requirements

• Investigate and resolve customer payment enquiries in a timely and professional manner

• Maintain a strong understanding of systems, processes and business rules

• Ensure data integrity, privacy and compliance obligations are met at all times

• Contribute to continuous improvement initiatives and support innovation

• Work collaboratively within a team to achieve performance targets and customer outcomes.

What we are looking for:

To succeed in this role, you will bring:

• Strong customer service skills with a focus on accuracy and attention to detail

• Excellent communication skills and the ability to resolve enquiries effectively

• Sound judgment and ability to apply policies and procedures

• Adaptability and willingness to embrace change and new ways of working

• Demonstrated ability to work collaboratively within a team

• Experience working with systems and ensuring data integrity and compliance

• Intermediate computer skills and confidence working across multiple platforms.

Our Culture:

Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.

What we offer:

• Competitive salary and benefits, including opportunities to earn a bonus

• Salary packaging, Fitness Passport & discounts to hundreds of retailers

• Opportunities for professional and personal development.

How to Apply:

We encourage applications from people of all genders, backgrounds and communities.

If you need any adjustments to our recruitment process or the role itself, please let us know when applying.

Please submit your application via the “Apply” button. 

Applications should include a resume and a brief covering letter. 

For a copy of the Position Description please email [email protected]  

Unfortunately, applications cannot be accepted via this email. 

Application close 11.59pm Thursday 2 July 2026.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.