Payments Officer

Job Title
Payments Officer

Job Description

A bit about us

Rabobank is the world's leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

About the role

Rabobank's Operations Payments & Processing team is part of the COO Domain's Operations area & plays a vital role in delivering smooth, reliable payment experiences for our clients. We are looking for two proactive & detail-oriented Payments Officers to join our Sydney-based team. You'll enjoy a hybrid work model, combining office & home flexibility. This role reports to the Team Leader, Payments.

This position offers opportunities to develop broader skills in payments processing & authorisation as we continue to improve & enhance our operations. Adaptability & a willingness to learn will be key to your success.

Top Role Accountabilities:

As a Payments Officer, you will be ensuring every transaction is accurate, timely, & compliant. Your day will include:

• Delivering exceptional customer service & building trusted relationships
• Processing a variety of transactions - from automatic payments to deposit setups & interest adjustments
• Investigating & resolving payment queries
• Reviewing data sets & reconciling accounts
• Collaborating in team meetings & contributing ideas to improve processes
• Learning new systems & supporting cross-training initiatives
• Performing other duties as needed to keep things running smoothly

To be successful you will have:

• Some experience in banking, finance, or customer service - or a keen interest in these areas. If you are in a call-centre & looking to transition into a more back office oriented role this could be your opportunity
• A positive, can-do attitude & an ability to adapt to change
• Great attention to detail & accuracy
• A customer-first mindset with strong communication skills
• An ability to prioritise & meet deadlines in a fast-paced environment
• A collaborative, proactive approach to working in a team

Knowledge of Australian banking processes or risk & compliance principles is a bonus - but not essential. If you have the right mindset, we will provide training & support to help you succeed.

What we're proud to offer you:

Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & home

Wellbeing leave . These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

Education Assistance Program . Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave . We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

Extra Insurance . Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

Rabo Workplace Giving program . As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, "Client Driven", "Responsible", "Professional" & "Cooperative" make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.