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At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.
Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.
There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!
We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.
Our Managed Implementations Team forms a large part of the Customer Solutions function; responsible for implementing the Employment Hero platform/s with our medium-sized business customers.
The Payroll Implementation Team Lead will manage 5+ direct reports within the Payroll Team. This involves setting clear expectations, providing guidance and direction, and ensuring the team's productivity and effectiveness. As the team continues to grow, the Team Leader is responsible for the hiring and onboarding of new employees, and ensuring their development is supported through their probation period.
The Team Leader must have a deep understanding and expertise in the subject matter that the team is focused on. As well as proficiency across the Payroll and HR system and their connecting workflows, understanding this is key to optimal system/s performance and customer experience.
The Team Leader is responsible for guiding and supervising the team to achieve their goals and deliver on key performance indicators. They will play a pivotal role in fostering a positive work environment, ensuring team productivity, and facilitating communication between other Team Leaders and the Managed Implementations team as a whole.
On occasion, the Team Leader may be required to work on a project. By working on the project you gain a deep, hands-on understanding of the tasks and challenges the team faces. This understanding will allow you to provide more effective guidance, support, and problem-solving because you have firsthand knowledge of the project's intricacies. The project load should be between 1-3 projects.
The Team Leader report to the Implementations Experience Manager and will work to improve processes, manage changes and support the overall strategic direction of the team. Scope of the team however is constantly changing so the Team Lead needs to work agile in building new processes and coordinating with the team.
This role is both challenging and exciting! Our platform and our business are constantly changing. To be successful, you will need to communicate effectively, collaborate with stakeholders, prioritise tasks, and drive outcomes.
Project Delivery
Team Management
Subject Matter Expertise (Payroll):
Innovation & Process Improvement:
Collaboration & Communication:
At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.
We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.
Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.
Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.
But don’t just take it from us, here’s a quote from one of our Australian heroes:
“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”
Plus you’ll get to enjoy a number of great perks, including:
We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.
Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.
Not exactly the right fit for you?
Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.
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