People & Culture Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Purpose

This position is responsible for providing leadership for the Hotels’ People and Culture strategies, development, improvements and implementation as well as manages all Talent and Culture functions and activities ensuring they meet the operational needs of the hotel whilst falling within the guidelines of Accor People & Culture (P&C) Policies and Initiatives.

Primary Responsibilities

Planning and Quality Improvement

• Prepare, communicate and implement the annual People & Culture (P&C) Department Business Plan.
• Focus on the continual improvement of quality in the Hotel, advise the Department Head team on quality initiatives and assist in their implementation.

Recruitment, Selection and Retention

• Oversee recruitment to meet Hotel Talent needs following Hotel and Company guidelines.
• Recruit for senior positions in Hotel ensuring communication with Regional P&C to ensure national/international talent pools are utilised.
• Recruit team members for the P&C department that are technically skilled or have potential to be through training and have a natural inclination towards customer focused service.
• Ensure competency based interviewing is conducted by P&C and the Department Head team.
• Ensure an up to date file of job descriptions and person specifications for all positions in the hotel.
• Analyse turnover and give recommendations to reduce where possible. Develop and implement strategies to minimise team member turnover.
• Liaise with the General Manager and Department Heads team regarding transfer and promotion of team members, counselling them where necessary.
• Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of all departments to achieve financial and service quality targets.
• In conjunction with the Regional P&C Manager, coordinate and facilitate the orientation of any Department Head team member commencing.
• Form relationships with local colleges and training institutions for industry training partnership and graduate recruitment.
• Ensure exit interviews are conducted where appropriate, and results are recorded and analysed on a regular basis.

Talent Development and Building of Organisational Capability

• Conduct annual Training Needs Analysis (TNA) and use this to prepare a hotel training strategy outlining activities that meet Hotel and departmental operational needs within Accor guidelines.
• Prepare and communicate monthly Hotel training calendar ensuring that Accor Academy programs are promoted and allocated as necessary as per individual development plans.
• Ensure ‘Learn Your Way’ compliance courses are completed within the Hotel to meet identified training needs, evaluate effectiveness and maintain accurate records.
• Oversee the completion of all Accor Academy funded or non-funded training programs.
• Conduct succession planning and talent review meetings with the Hotel’s Department Head team.
• Ensure that Talent Induction, On Job Training and 3 month Probationary Performance Reviews are carried out for all new team members to meet Brand and Service Standards. 
• Continually evaluate effectiveness of training.
• Ensure the support of Hotel management trainee and development programs such as Graduate Management Programs and AccorHotels Executive Leadership Program (AELP).
• Actively support Accor’s Indigenous Employment and Engagement strategy.
• Appraise P&C team member performance utilising the Accor performance review system, ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.
• Ensure Service Standards and Service Procedures are in place for all departments, advise Department Heads on use of these within the On the Job Training (OJT) system.
• Supervise the ongoing implementation of the Management and Talent Performance Review System, recommend development strategies to improve the performance and potential of individual Talent.
• Conduct performance management training to meet the organisations needs.
• Coach supervisors and managers on their performance management culture, process, & responsibilities.
• Assess the Performance Review process to identify improvement for future training.
• Enter completed Performance Reviews on SMARTTrack.
• Effectively use the results of the Employee Opinion Survey to team members and actively participate in creating Departmental improvements.
• Assist Managers to coach and manage development of HIPO (High Potentials).

Reward and Recognition

• Drive P&C solutions such as reward and recognition, employee wellbeing, talent management and leadership programs.
• Develop appropriate talent development incentives with the Department Head team.
• Manage the annual Accor Recognition Awards, ensuring that it is effectively promoted around the Hotel amongst team members and management as per the Accor guidelines.
• Oversee the Annual Service recognition program in the Hotel and continually measure it’s effectiveness.
• Research Reward and Recognition best practice.
• Manage the employee relations budget.

Compensation and Benefits

• Manage the salary/award review process.
• Ensure the promotion and on-going management of the Carte Bienvenue program.

Industrial Relations

• Sensitively manage industrial relations within the Hotel ensuring proactive communication and interaction with unions and delegates, accurately document meetings and disciplinary actions.
• Develop and maintain a stable working environment following the guidelines outlined in the Fair Work Australia Act, National Employment Standards and relevant Award or Agreement.
• Ongoing review and update of P&C policies and procedures, aligned to best practice and current legislation.

People & Culture Metrics

• Prepare monthly P&C reports following guidelines provided by the Regional P&C Manager.
• Communicate development metrics to Line Managers.
• Present consolidated metrics to the Department Head team.
• Analyse Training & Development reports.

General Duties

• Complete all mandatory training through Accor Academy ‘Learn Your Way’. Ensure team members complete and are compliant with the standards outlined in this training.
• Ensure all team members under direct supervision are managed in accordance to the relevant industrial instrument.
• Ensure team member presentation is consistent with Hotel handbook; uniforms correctly presented; name badges worn.
• Regularly attend and openly communicate during regular briefings/meetings ensuring these occur and that all relevant information is passed on. Actively encourage transparent communication with other departments within the Hotel.
• Continue to foster and drive a great workplace culture.
• Ensure individual team member files are maintained and regularly updated with all information on file as outlined in the P&C Policies and Procedures.
• Attend Regional P&C meetings as required.
• Effectively use the results of guest feedback to improve product and service delivery.
• Participate in industry functions/workshops to ensure that your knowledge of best practice is kept up-to-date.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.

Financial Performance

• Ensure payroll for the Hotel is run in accordance with statutory regulations and company guidelines.
• Implement P&C activities within budgeted guidelines and time frames.
• Assist in the development of the Annual Business Plan and Financial Budget, use this as a guide to controlling expenditure during the financial year.
• Consider the financial impact on Accor for all activities and commitments.
• Establish procedures, processes and accurate information that support key financial objectives
• Coordinate the briefing and management of suppliers with clear objectives, timeline, budget parameters and outcomes required
• Manage department budgets and keep accurate records of invoices and monthly expenditure, reporting any discrepancies or concerns to your manager.

Accor Representation

• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally
• Represent Accor to key suppliers and partners
• Take every opportunity to be an Accor advocate by actively promoting special offers, services and facilities available within Accor.

Management and Leadership

• Lead, motivate and inspire team members to create a great place to work
• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions
• Empower high performers and innovators whilst fostering entrepreneurial spirit
• Active involvement with teams and ongoing coaching/mentoring of direct reports to create cohesion and enthusiasm toward a common goal
• Actively look for potential leadership talent and ensure that individuals are supported in their career development
• Oversee recruitment and retention of key talent within the department.

Guest Relations and Heartist

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.

Workplace Health and Safety (WHS)

• Manage the Workers Compensation process.
• Ensure the appropriate WH&S training is completed in line with legal compliance.
• Maintain a database of WH&S training attendance.
• Co-ordinate safety and security/risk management programs via third party providers.
• Work with the Department Head team to ensure InterREACT tracking and compliance.
• Ensure health, safety and welfare of all team members is provided for through implementation of integrated occupational health and safety programs.
• Give guidance to the effective operation of the WH&S Committee.
• Ensure all departments maintain an up to date Hazard List.
• Manage workplace accident reporting, claims and rehabilitation within your State’s relevant legislation.
• Promote a culture that values effective and proactive WHS management
• Demonstrate leadership and commitment to maintaining a safe workplace at all times, including your own behaviours and practices
• Abide by the Accor WHS policy, return to Work Policy and related policies and procedures and fulfil any legislated requirements
• Consult with your team regarding matters pertaining to their health and safety (including their rights and responsibilities) and cooperate with other departments or business units
• Report any health or safety hazards or incidents, faults, repairs, cleaning needs and accidents to your manager and record on the appropriate form immediately following accident. Participate in any required actions following the incident
• Equip your team members to perform their tasks safely, including any required training and supervision, and provide them adequate facilities
• Use safe manual handling techniques, practice safe work habits following Accor health, safety and environment policies, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your manager
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications
• Be fully conversant with departmental fire and evacuation procedures.

Environment

• Support Accor’s commitment to ESG (Environmental, Social & Governance) initiatives

Other

• Take responsibility to ensure all required tasks are completed accurately and within given time frames
• Participate in scheduled training and development programs provided by Accor
• Abide by the Accor policies in relations to equal employment opportunity and harassment in the workplace
• Create a culture of inclusion and diversity allowing all team members to Feel Welcome and Feel Valued
• Abide by all Accor policies with special note of Accor primary policies and the Competition and Consumer Act Policy
• Attend and contribute to team and departmental meetings
• In line with the Accor Talent & Culture strategy, undertake and complete additional projects as required
• Ensure wherever possible that team members are provided with a work place free of discrimination, harassment and victimisation
• Ensure Hotel, Customer and Employee information or transactions are kept confidential during or after employment with the company
• Follow Company procedures with respect to grooming, performance and conduct standards, workplace health and safety, emergency procedures and all other property policies and procedures as detailed in the team member handbook, department procedure manuals and company policy manuals
• Any other reasonable tasks requested by your manager.

Main Complexity/Critical issues in the Job

• Providing direction and support to all team members giving accurate and timely P&C advice.
• Being a pro-active business partner providing strategic support to senior managers ensuring compliance across the business.
• Having excellent interpersonal, influencing, coaching, communication negotiation and consultation skills.
• Ability to engage well with others, displaying empathy and maintaining confidentiality.
• Being able to multi-task and prioritse your workload whilst maintaining a positive attitude.
• Supporting Managers through the complete end to end P&C cycle.  Providing ongoing coaching and feedback at all levels to enable effective people management.
• Managing effectively Workers Compensation and WHS initiatives.
• Maintaining multicultural awareness and the ability to work with people from diverse cultures.

Knowledge and Experience

• Tertiary qualification in Human Resources or a related discipline.
• Minimum of 5 years’ experience in a P&C/HR capacity within the Hospitality environment.
• Demonstrated analytical and commercial awareness.
• Hands on experience across end-to-end P&C/HR cycle including recruitment, WHS, performance management and learning and development.
• Thorough understanding of Australian employment legislation including the Modern Award.
• Strong working knowledge of Microsoft Outlook, Microsoft.

Competencies

• Strong organisational and project management skills.
• An ability to understand and navigate complex stakeholder environments.
• Strong focus and passion for hotel operations.
• Sound understanding of emerging trends in the industry.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Demonstrated business acumen with the ability to make sound decisions and  understand commercial implications.
• Ability to think strategically and plan on a mid to long term scale.
• Strong personal integrity.
• Entrepreneurial spirit with drive, ambition and high level of energy.
• Good interpersonal skills with ability to communicate with all levels of team members.
• Flexible and able to embrace and respond effectively to change.
• Role model in Accor values and Heartist culture.

Novotel Perth Langley is part of the Accor Hotels network and is located in the heart of Perth CBD, offering stunning views of the Swan River along with modern accommodation, dining, and event facilities. Guided by the belief that “Hospitality is a work of Heart,” we are committed to delivering exceptional guest experiences while fostering a supportive and professional environment for our team.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.