People and Process Lead Workplace Management Services

Colliers Workplace Management Services (WMS) delivers dedicated, highly responsive services to provide workplaces with the flexibility they need to right-size, grow, and thrive. We operate across all aspects of our clients’ workplace operations nationally, to deliver a memorable experience with teams of dedicated service professionals.

In this role you will work with Account Managers to anticipate client needs and deliver on key performance indicators, striving to exceed client satisfaction through the effective management of Relationships, People and Performance, Training, Governance, Third Party Suppliers, Reporting, and Special Projects.

The Manager, WMS role is the primary conduit between Account Managers and Colliers Corporate Business Partners.

Some of your key responsibilities include:

• Provide support to Account Managers, ensure effective operations, facilitate communication, ensure policy consistency, and chair the Account Manager forum for best practices.
• Develop and maintain robust governance frameworks to ensure compliance with contracts, company policies, and industry regulations.
• Own the planning, delivery, and follow-through associated with Governance requirements as outlined under each Service Agreement and partnership.
• Manage key supplier relationships, ensuring service levels are met and performance standards are maintained without interruptions.
• Negotiate contracts and agreements with suppliers to secure the best terms and conditions for the company.
• Prepare and manage monthly Cost Centre reports in partnership with internal stakeholders, ensuring accuracy and timely submission to clients.
• Analyse financial data to identify trends and provide actionable insights.
• Manage WMS Debtors reporting, ensure monthly WMS invoices are paid in line with agreed payment terms.
• Identify, assess, recommend, and implement new operational systems and processes designed to enhance productivity, operational efficiency, and customer experience.
• Develop and implement recruitment strategies, conduct interviews, coordinate the hiring process, and facilitate onboarding for new employees.
• Oversee payroll and benefits programs, conduct salary benchmarking, manage compensation structures, and handle employee benefits enrolment and queries.

What will this role offer the right person?

• Collaborate with industry-leading clients to deliver top-tier workplace services.
• Gain national exposure by supporting Account Managers in customising operations to meet client needs.
• Lead initiatives to ensure consistency in processes and governance.
• Shape the future direction of WMS and define what it means to be part of the team.
• Enjoy the autonomy to explore and implement improvement opportunities.
• Partner with senior business leaders to identify and pursue growth opportunities within the service line.

Qualifications:

• Bachelor’s degree in business administration, management, or similar.
• Proven experience in operations management, preferably within the workplace and/or service industry
• Capacity to develop and implement effective strategies to improve operations.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.

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