People Performance Manager (Customer Operations)

Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people.

In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

At TFA we’re committed to empowering our customers to get into their new car and onto the road.

We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.

Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.

From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.

We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We’re working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at TFA.

Join us and help drive the future.

People Performance Manager (Customer Operations)

Toyota Finance Australia has an opportunity for an experienced People Performance Manager (Operations) to join our team.

Please note, we are open to applicants in Melbourne or Sydney

• Industry leading parental leave - 26 weeks for primary carers

• State of the art offices, located in Grosvenor Place (Sydney) or Scoresby (Melbourne)

• Work for a leading, innovative and well-respected global brand

What’s in it for you

• Flexible work arrangements

• We commit to your development through professional development programs, access to Australian Institute of Management courses, online learning opportunities and more

• Discounted private health insurance

• 24-hour a day Employee Assistance and Mental Health Program for you and your family

• State based social clubs that run events like Winter Gala Ball, barefoot bowls, cheap movie tickets and family fun events

• We want you to be you, so we encourage you to dress for your day when you are in the office

• Speaking of offices, ours won’t disappoint! Enjoy state of the art facilities that provide space to collaborate and engage with your peers

• Annual salary review, salary benchmarking completed every year and a generous bonus structure for eligible staff

About the role

Our Customer Operations Team is looking for an experienced People Performance Manager to join our fantastic team.

Reporting to the Manager – Fleet Operations, as a People Performance Manager you will manage 3 dedicated teams of front-line team members, you will be responsible for managing performance and behaviours to drive and deliver business results and manage the day-to-day functions within the teams.
  
To support you with this, you will have 3 SMEs who are assigned to all your team members for technical monthly coaching. We also have dedicated support teams like workforce planning, reporting and quality assurance.

You will hold monthly scheduled 1-1 performance and coaching sessions focused on soft skill development, in-role development goals and future career planning as well as delivering to all our people leader fundamentals.

What will your journey look like?

You will be given an overview of the different facets of Operations and gain an understanding of the departments you will manage. You will meet with the Operations expert, the SMEs and have the day to day support from your peers and manager as you build competency in the role.

What can you expect?

To be able to utilise your People Performance Management experience as well as your strong leadership skills to lead your Customer Operations teams.

You will be expected to work collaboratively with stakeholders, peers and Heads of Department to:

• Support and develop team members within the required people leader fundamentals framework to achieve in-role and future role goals through coaching and strong development planning

• Oversee individual’s soft skill development utilising the competency framework and specific and targeted coaching

• Oversee the operational management of direct teams and support in the management of the departments

• Own and deliver to the requirements of a business pillar driving the department and Operations business forward.

• Participate in operational wide projects such as engagement survey reviews and implementation of countermeasures

Your attributes – If you don't meet 100% of the criteria to apply, we’d still love to hear from you. We celebrate individual differences.

• Extensive experience in People Leadership (contact centre management experience desirable). 

• Exceptional verbal and written communication skills to convey decisions and requests in a clear and unambiguous manner

• High attention to detail and the ability to prioritise competing deadlines in a fast-paced environment

• Strong and passionate team player and leader, we love what we do, and we take the outcomes of our team, department and the customer seriously

• High level of attention to detail

• Highly organised and able to prioritise a variety of tasks

Building a great place to work
  
You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/ 
  
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  
We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
  
Come with us and help create the future