People Services Advisor (12 Month Fixed Term Contract)

• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions. 
• Take on new responsibilities and learn new skills that elevate both your personal and professional journey within a supportive environment. 
• Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle 

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. 

The People Services Advisor role is responsible for delivering everyday excellence in supporting our People with queries, requests, P&C Platforms, processes, and policies. This role is also responsible for maintenance of accurate employee and system records, process changes relating to the employment lifecycle and improving the employee experience.



In this role you will:

• Serve as the first point of contact for all People & Culture (P&C) related matters and queries.
• Provide support, guidance, and coaching to people leaders and employees on P&C policies, processes, platforms, and the employee lifecycle.
• Oversee pre-employment checks and onboarding requirements for new starters and ensure these are compliant in line with company policy.
• Develop a strong understanding of the Service Now - HR Service Delivery module and identify opportunities to enhance its use.
• Build expertise in the HRIS (Workday) and suggest improvements for seamless Employee Lifecycle processing.
• Maintain and update content within the P&C Knowledge Base (Ask P&C) to support People Services processes and self-service adoption.
• Contribute to risk management activities, including RCSA, control maintenance, and incident management.

• 2 years’ experience in a Human Resource function
• Qualification in Human Resources or related discipline is preferable
• Knowledge of relevant HR legislation and compliance requirements
• Proficiency in HRIS (Workday) and Service Now platforms
• Familiarity with standard concepts of HR and payroll data
• Experience in Financial Services Industry (desirable)

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.