People Services Manager

Position

People Services Manager

Team

People Services

Role Classification

Total Remuneration Package 

Employment Type/Hours

Full Time, Permanent
 

Location

Sandringham and Frankston locations (Bunurong Land)

From time to time the incumbent may be requested to work from, or be based at, other Family Life sites.

Reports To

Chief Financial Officer

Effective Date

January 2026

Overview of Program 

To empower Family Life’s mission by delivering inclusive, strategic, and people-centred services that attract, develop, and retain exceptional talent. We champion a high-performance, values-driven culture through best-practice recruitment, development, and employee engagement, ensuring compliance and fostering a safe, respectful, and thriving workplace for all.

Position Objective

The People Services Manager is responsible for leading and managing the full spectrum of people-related services across Family Life. This includes recruitment, onboarding, supporting high performance, organisational development, offboarding, industrial relations, and compliance with employment legislation. The role ensures strategic alignment of people practices with Family Life’s strategic plan and fosters a high-performance, inclusive, and values-driven culture.

Key Responsibilities

Leadership & Strategy

• Develop and implement people strategies aligned with organisational goals.


• Provide strategic HR advice and support to the CFO and senior leadership.


• Lead and mentor the People Coordinator and People Partner to ensure effective delivery of HR services.

Recruitment & Onboarding

• Oversee end-to-end recruitment processes, ensuring timely and effective hiring.


• Develop and maintain talent acquisition strategies that are consistently applied across Family Life.


• Manage onboarding programs to ensure smooth integration of new employees.

Driving High Performance

• Design and implement frameworks that drives high performance


• Support leaders in conducting performance reviews and managing underperformance.


• Promote a culture of continuous feedback and development.

Organisational Development & Offboarding

• Lead initiatives related to workforce planning, succession planning, and capability development.


• Manage employee lifecycle processes including promotions, transfers, and exits.


• Conduct exit interviews and analyze trends to inform retention strategies.

Industrial Relations & Compliance

• Manage employee relations issues, including grievances, investigations, and disciplinary actions.


• Ensure compliance with employment laws, awards, and enterprise agreements.


• Liaise with legal advisors and external bodies as required.

HR Operations & Systems

• Oversee the selection, implementation and ongoing use of a new HRIS ensuring data integrity and reporting accuracy.


• Develop and maintain HR policies and procedures.


• Monitor HR metrics and provide insights to support decision-making.

Engagement

• Lead employee engagement surveys and action planning.


• Support wellbeing and recognition programs.

Occupational Health & Safety (OH&S)

• Ensure compliance with OH&S legislation and organisational policies.


• Promote a safe work environment through proactive risk management and safety initiatives.


• Lead incident investigations and implement corrective actions.


• Coordinate OH&S training and awareness programs.


• Monitor workplace safety metrics and report to leadership.

Key Relationships

• CFO and Executive Leadership Team


• People Coordinator and People Partner


• Finance Team and Payroll Team


• Department Managers and Team Leaders


• External HR consultants, legal advisors, and recruitment agencies

Key Selection Criteria

Essential

• Proven experience in a senior HR role with broad generalist responsibilities.


• Tertiary qualifications in Human Resources, Business, or related field.


• Strong knowledge of employment legislation and industrial relations.


• Demonstrated ability to lead and develop HR teams.


• Excellent interpersonal, negotiation, and conflict resolution skills.


• Strategic thinking with hands-on operational capability.

Desirable

• Experience in a fast-paced or complex organisational environment.


• Familiarity with HRIS platforms and data analytics.


• Experience in the implementation of a new HRIS system.