Performe Receptionist - Start Immediately

About the Collingwood Football Club 
Collingwood Football Club (CFC) was founded in 1892.

Local residents, community and business leaders and politicians all hoped that having their own football club could help bring a measure of pride to a downtrodden suburb.

In 2024, CFC is one of the great icons of Australian sport. Our history spans 130 years, 16 premierships and more finals appearances than any other club. Most importantly, Collingwood has grown from being a football club to a sports club with a commitment to our community.

Collingwood is not made by a President, a Captain, a Coach or a CEO.  It’s not just any one player, employee, supporter or fan, Collingwood is made by many.

The opportunity

Reporting to the Performe Business Manager, the Performe Receptionist is a newly created role within Collingwood's exciting Performe Sports Medicine business.

The Performe Receptionist will work closely with the Performe Business Manager and a diverse team of clinicians including Sports & Exercise Physiologist, Psychologists, Strength and Condition Coaches, Exercise Physiologist and Remedial Massage with the intention to grow our services.

We also provide recovery services which includes Cryotherapy, Hyperbaric Chamber, Dry Float Bed and Recovery Boots. The successful candidate will work alongside Practitioners and the Business Manager, will understand HICAPS, Medicare and will have worked in a similar environment. 

A true receptionist, the successful candidate will be the first point of contact for clients and patients and have exceptional customer service ensuring the experience at Performe Sports Medicine is a positive one.

This is your chance to be part of an exciting sports landscape in the heart of Melbourne’s Olympic Park precinct, whilst playing a key role in ensuring the Performe Sports Medicine business becomes a Sports Medicine destination.

Key responsibilities include:

• Answering incoming calls & responding to emails
• Appointment bookings for a variety of Medical & Allied health professionals
• Greeting & checking in patients
• General upkeep of clinic
• Filing, scanning & copying
• Billing patients – HICAPS & Medicare
• Providing support to our Medical and Allied Health professionals
• Work closely with Business Manager, other reception staff, and our team of clinicians
• Understanding of Recovery services (Hyperbaric, Cryotherapy etc)
• Management of sensitive and confidential patient records

About you

To be successful as the Performe Receptionist, you will have:

• Exceptional customer service and communication skills
• Great communication and time management skills
• Proficient in Microsoft Word
• Empathetic nature and a can-do attitude
• Ability to multitask and prioritise tasks
• Quality understanding of HICAPS and Medicare claiming.

The Performe Receptionist will have a friendly and  approachable manner, ensuring all clients and patients feel welcome the moment they walk through our doors.   An integral part of the Collingwood and Performe Sports Medicine culture, culture, they will also consistently live our Company Values of DO BETTER, SIDE BY SIDE, A NEST FOR ALL and FLY HIGHER.

The ideal candidate will require flexibility around work schedule, the roster may include  early mornings, evenings, and weekends.

What we offer
As a Collingwood Football Club Foundation employee, you will have access to unique programs and offerings. Your health and wellbeing will be nurtured through our in-house programs, and you will be able to make the most of discounts from our Corporate Partners including activewear, health insurance and hospitality.

As a valued staff member of our Sporting Club you will be a part of a fun, inclusive and flexible work environment. 

• 5-8% discount on saver fares in Economy and Business Class with Emirates
• Offer on 12 month term accounts with La Trobe Financial
• 10% off in all Nike retail stores
• Exclusive access to the Nike athlete store
• Exclusive access to discounts with CUB Drinks Cart
• Discounted parking via Melbourne Airport Parking
• Discounted AIA Health Insurance (join AIA on an eligible policy and receive up to $400 Collingwood credit)
   

To Apply
If you are interested in this position, please send through your CV and cover letter that addresses why you are interested in working with the Collingwood Football Club, how your skills/experience would qualify for the position, and how you would contribute to the culture of the organisation.

Please send this application to [email protected]. Applications close COB Friday 7 June 2024. 

Please keep reading…
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

The Collingwood Football Club is an equal opportunity employer and encourages applications from suitably qualified and diverse candidates. We provide a welcoming, safe and flexible approach to work and provide an environment that benefits from and enables the best from everyone.

As an organisation we are committed to protecting children and young people from harm. It is essential that anyone involved with the Collingwood Football Club understands their responsibility in relation to child safety. Our organisation requires all applicants to obtain a ‘Working with Children Check’ prior to appointment.