(PKT) Practice Manager

Are you a people-first leader who thrives in a supportive, fast-paced environment?



We’re looking for a passionate and organised Practice & People Leader to join our growing team at our Brendale clinic. If you love supporting people, building strong teams, and keeping things running smoothly behind the scenes, this could be the role for you.



 About the Role

As the Practice & People Leader, your primary focus is supporting the well-being, engagement, and productivity of our clinical and client services teams. You’ll work closely with leadership to foster a culture of positivity, kindness, and teamwork, while also ensuring operational and performance targets are met.



This role works to clearly defined KPIs, and you will be responsible for monitoring, supporting, and reporting on KPI performance across both the Practitioner and Administration teams, ensuring all team members are supported to meet their individual and clinic-wide goals.



What We’re Looking For

To be considered for this position, you’ll ideally have several years of experience in an HR/Admin role or leading a team of 20+, with demonstrated people management experience. You’ll also bring:

• Proven people management skills, including regular check-ins and 1:1s
• Experience in monitoring performance and supporting teams to meet KPIs
• A self-starter mindset with high emotional intelligence
• Ability to work autonomously while staying connected to the team
• Strong delegation, strategic thinking, and problem-solving skills
• Exceptional written and verbal communication
• Excellent organisational and time-management skills
• An assertive yet patient communication style
• Commitment to learning and developing new skills
• A genuine passion for supporting people with disabilities
• Respect for cultural diversity and differing abilities

In short: a people champion who’s also a wizard at getting things done 



Hours: Monday to Friday, 7:00am – 3:00pm: 

Flexible options available, including: Increased hours Monday–Thursday with a half-day Friday, or A 9-day fortnight

🌈 Why Work at Pepper Kids?

 ✅ Registered NDIS Provider

 🤗 Supportive, team-based environment within Client Support Services

 👶 Paid Parental Leave — up to 12 weeks

  Employee Assistance Program (EAP)

 📈 Career growth opportunities for standout performers

 🚵 Fitness Passport



 This Role Is Perfect for You If You:

• Enjoy balancing people leadership with performance accountability
• Feel confident having KPI-based conversations that are supportive and solutions-focused
• Can juggle competing priorities while staying calm under pressure
• Are systems-savvy and comfortable following structured processes
• Bring a warm, collaborative, can-do attitude to work
• Confidence updating and managing documentation, reports, and spreadsheets

Experience in allied health, education, or team leadership is valued — but not essential. We’re looking for the right mindset and a genuine heart for people.

 

If this ticks your boxes and you would like a confidential discussion regarding the role, please contact Therise (Operations Manager) on 07 3062 9292 or [email protected] 

• People leadership
• Self-starter, high level of emotional intelligence and able to work autonomously
• Strong organisational and time management skills
• Confident communicator

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.