Plan Manager

About Bravo

Bravo Disability Support Network is one of Gympie’s leading providers of disability services. Their mission is simple: to partner with people to provide respectful, high-quality, safe disability supports - and their vision is of a community where people with disability and their families are genuinely included and valued.

Bravo’s values - Welcoming, Inclusive, Courageous, Partnering, Upholding Justice and Showing Respect - aren’t words on a wall. They shape how the team shows up every day, for participants, for providers, and for each other.

You’d be joining a supportive, close-knit plan management team who take real pride in getting it right for the people they serve.

The Opportunity

This is a permanent opportunity (minimum 0.8 FTE, full time available) for an experienced - or highly motivated - Plan Manager to join Bravo’s close-knit plan management team in Gympie.

With a rotating WFH arrangement and genuine flexibility on hours, this role is your opportunity to build a meaningful long-term career in a values-led organisation - making a real difference for people with disability in the Gympie region.

This is a primarily autonomous, detail-focused role - most of your time will be spent processing invoices and managing participant budgets with precision and care. It’s not a purely transactional role, though: you’ll be the person participants and providers rely on, and your accuracy and responsiveness directly impacts their lives.

What You’ll Be Doing

• Processing incoming invoices accurately and efficiently (target: within 24 hours of receipt, at 99%+ accuracy)

• Managing and monitoring participant NDIS plan budgets and expenditure on an ongoing basis

• Reviewing and entering accurate provider invoice data into the CRM portal

• Creating and monitoring service bookings through the NDIS portal based on participant Service Agreements

• Overseeing daily data balancing with the NDIS and promptly following up errors or queries

• Monitoring for invoice inconsistencies, errors and potential fraudulent claims - and escalating appropriately

• Communicating with participants, their representatives and providers about invoices and NDIS plans

• Keeping participant records accurate, current and compliant with NDIS requirements

• Maintaining positive relationships with participants, nominees, support coordinators and providers

• Responding to initial enquiries within 24 hours and managing complaints with professionalism and care

What We’re Looking For

The non-negotiables:

• High-volume data entry experience with exceptional accuracy and attention to detail

• Strong financial acumen and comfort processing large volumes of numerical data

• Excellent computer literacy including Microsoft Excel, Word and online portal systems

• Strong written and verbal communication skills

• A professional, discreet approach to sensitive and confidential information

• Current Queensland driver’s licence

• Ability to obtain a Worker Screening Card (Yellow Card) and Working with Children Suitability Card (Blue Card)

Highly desirable (and a priority for us):

• Certificate IV in Bookkeeping or Accounting - this is a requirement of plan management and is highly desirable. Training pathways are available for the right candidate who is committed to working towards this qualification

• Experience in NDIS plan management or a sound working knowledge of the NDIS funding framework

• Experience with CRM software and the NDIS provider portal (including PACE)

• Experience in a similar role within the disability or community services sector

What will set you apart:

• A genuine passion for person-centred practice and the Bravo values

• The ability to work autonomously while staying connected and collaborative as a team member

• A memory for detail and a commitment to continuous learning in a changing environment

Why Bravo?

• A mission-driven organisation where your work creates genuine impact for people with disability

• Permanent employment with genuine long-term career development

• A supportive, values-led team culture built on respect and shared purpose

• Flexible working arrangements including a rotating work-from-home week

• 0.8–1.0 FTE - genuinely flexible to suit the right candidate

• Salary sacrifice available to eligible employees – as a Not-for-Profit, up to $15,900 per year, plus additionally $2,650 in meals and entertainment per year.

• Training and development pathways for the right candidate, including support towards Cert IV

• Based in Gympie - no commute to the coast required

How to Apply

Apply via the link in this advertisement - you’ll be directed to our application portal where you’ll be asked to submit your current résumé and a cover letter. In your cover letter, tell us why this role and Bravo resonate with you, and what you’d bring to the team.

We review applications as they come in - don’t wait until the closing date.

For a confidential conversation about the role, contact Bonnie from Happy Humans Consulting, our recruitment partner on [email protected] (please don't contact Bravo directly)