Practice Administrator (Reception)

The Organisation

About Melbourne Teaching Health Clinics

Melbourne Teaching Health Clinics (MTHC) is a wholly owned subsidiary of the University of Melbourne and provides world class clinical training opportunities for the Faculty of Medicine, Dentistry and Health Sciences students. It also provides patient access to high quality health care for members of the Victorian community, within a private practice setting. There are six clinical areas that are central to this service, and they include general medical practice, dentistry, optometry, audiology, speech pathology and psychology. 

MTHC places a high level of importance on providing an environment for our staff, patients and students that reflect the values of our organisation. These values have been verified by our staff as being fundamental to the way we operate with each other, our people and our patients. To be ethical, accountable, collaborative and compassionate are values we aspire to live and deliver at all levels of our interactions in our workplace.

As part of the way we see our organisation now and into the future we have a Mission ‘To provide sustainable, high quality, comprehensive patient care and clinical education for the University of Melbourne and the wider community.’ Our Vision is ‘A centre of excellence for collaborative practice, clinical education and patient-centred care.’

About Shepparton Medical Centre

Shepparton Medical Centre (SMC) was established in 2010, the first purpose-built, multidisciplinary teaching clinic in Australia created to increase the quality and capacity of medical education in a rural setting. 

Since its inception, SMC has been facilitating the wellbeing of our patients and students by focusing on patient-centred care and outstanding clinical education. We deliver approximately 40,000 services to patients each year and support the community in a number of ways including participating in Priority Primary Care Centres as well as providing allied health care and specialist care from the Centre.

Located in Shepparton, a vibrant, diverse community located approximately two hours north of Melbourne in the heart of the Goulburn Valley, the food bowl of Australia. Shepparton’s central location, population growth and significant infrastructure Offers an enviable lifestyle with university options, premiere housing estates, and all the must have facilities.  Shepparton also has a vibrant and diverse culture, mild climate and high level of activity which makes Greater Shepparton an exciting place to be.

About the Role

An exciting opportunity exists for a Practice Administrator (Reception) to join a dynamic and patient-focused team operating in our Priority Primary Care Clinic (PPCC) at the Shepparton Medical Centre. This role is available for an immediate start and offers flexibility, with the option to work part-time (0.6 FTE) until June 2026 or on a casual basis.

Reporting to the Team Leader – Administration, the position is a vital role within the clinic as it will be responsible for the initial contact and customer support for all patients attending the practice. The position is expected to deliver high-quality customer service and care to patients, visitors and practitioners by creating a welcoming environment, ensuring patients are greeted upon arrival, phone inquiries are effectively managed, and appointments are created and communicated in a timely manner.

If you are a dedicated professional with a passion for patient care, exceptional organisational skills, and a commitment to providing outstanding customer service, we want to hear from you. Apply today to make a real difference in the lives of our patients!

Please note the salary advertised is pro-rata for a maximum-term, part-time contract. Casual rates are $33.52 - $37.73 per hour + super.

About you

Essential Selection Criteria 

• Relevant qualification and/or work experience in front desk customer service environment or a healthcare administration environment.
• The ability to work in a highly productive and dynamic environment, whilst managing multiple priorities to best meet the needs of patients, key stakeholders and the business.
• A demonstrated track record of internal and external customer service provision (experience within a medical environment will be highly regarded).
• Excellent verbal and interpersonal communication skills with the capacity and confidence to deal with a diverse range of people.
• Demonstrated organisational and time management skills. 
• Strong computer skills and ability to use software such as the MS Office Suite, internet and email. 
• The ability to work autonomously but also work collaboratively and effectively within a team environment. 

Desirable Criteria

• Ability to use Best Practice software or similar.

Benefits of joining the organisation

• Supportive and experienced team
• State of the art facilities
• Career growth potential and continuous professional development support
• Working environment that will value contributions to improve patient health outcomes, services, or delivery
• Be a part of a values-led culture that promotes employee wellbeing and drives quality service provisions
• Discounts to our clinical services at our various health clinics for you and your family

To Apply

As part of your application, please submit your CV and Cover Letter with reference to the Key Selection Criteria listed in this advertisement.

At MTHC, we value the unique backgrounds, experiences and contributions that each person brings to our community, and we encourage and celebrate diversity. Indigenous Australians, those identifying as LGBTQIA+, females, people of all ages, with disabilities or culturally diverse backgrounds are encouraged to apply for our roles. Our aim is to create a workforce that reflects the community in which we live.

For inquiries, please contact Ms Nina Caruso on, +61 3 5823 3177 or alternatively via [email protected] (please do not send applications to this email).

Applications close: Friday, 28 June 2024