Practice Manager

About the role: 

Full time, Mon - Fri 9am-5pm

Work from Home options available

About us

Happy Chatter is a paediatric private practice, providing speech pathology and occupational therapy services. Our aim is to help our clients through a range of consultation and therapy options. 

We seek to Engage with families and build relationships; we want to help clients Communicate by improving skills through fun, evidence-based practice; and Participate happily in life at home, school, and within the community.

Happy Chatter offers a workplace based on respect, client-focused care, and a healthy love of food. As with our clients, we want each staff member to feel supported in reaching their full potential. Each staff member is an integral part of the team, whether you’re a Speech Pathologist, an Occupational Therapist, a Receptionist, an Allied Health Assistant, or a volunteer. Our team values are Integrity, Positivity, Respect, Open Communication, and Understanding. We understand everyone’s life is different and want roles to match a positive work-life balance.

Tasks & responsibilities

Team Management 

• Foster a positive attitude towards work within team members, and encourage employee motivation, feedback, professional development and a healthy work/life balance 
• Support the admin team at Reception (2-3 days/week) 

HR 

• Host and actively contribute towards admin, staff, leadership, HR meetings, supervision, and performance appraisals.  
• Oversee OHS&E by conducting risk assessments and completing safety inductions and regular training.  
• Manage workplace HR discussions confidently and proactively 

Marketing 

• Write the client bulletin and oversee the twice-weekly Facebook post creation.  
• Plan Marketing campaigns with the Director in quarterly planning meetings, and report fortnightly on metrics. 

Clinic Management 

• Oversee clinic resources: room availability, stock orders, and subscriptions 
• Run weekly reports on billable targets, bookings and outstanding invoices 
• Review existing policies and procedures, and write new ones where necessary.  
• Liaise with external stakeholders (eg childcares, referrers, IT, internet providers, Website, universities and TAFE) 

As a member of the Leadership team, you will collaborate with the Director, Speech Team Leader, and the OT Team Leader to achieve the whole clinic goals of meeting KPIs and being a great place to work.  

You will be the point of escalation for invoicing, client feedback, and staff feedback. Working closely with the Director, you'll oversee the fee structures, marketing campaigns, and handle procedures and their implementation to the team. 

There are many talented people in this team! You will be overseeing many aspects of the business and can lend your own flair to the role to make it your own.  

You will have:

• Experience in HR 
• Understanding of business and marketing for SME 
• Strong leadership and communication skills 
• Intermediate Microsoft Office skills, particularly Outlook, Excel, Onenote, and Teams 
• Flexibility with schedule changes and managing personal workload. 

Benefits

• A supportive team across all disciplines – everyone is valued here, regardless of their position.
• Scheduled, regular training and meetings to clarify team priorities, answer questions, and celebrate achievements.
• Training and reference guides for all the processes and systems used, and a chance to improve them. There’s no “That’s the way it’s always been” here – we’ve replaced it with “Why don’t we try it!”
• Timetables change over school holidays to keep things fresh for the clients and the team.
• A job that makes a difference. Contribute towards the clinic's growth and you'll be supporting a community of families and helping to improve their quality of life.