Premium Client Manager

We are seeking an experienced Premium Client Manager to support Eightcap’s growth by supporting both business development and relationship management, contributing to the growth and retention of a premium trading client portfolio.

The ideal candidate will have a strong background in working with wholesale or high net wealth business in a brokerage or fintech setting, with a proven ability to deliver results in a fast-paced, high-performance environment. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.

Key Responsibilities

• Support the sales team in acquiring and managing high-value business and wholesale trading clients.
• Build strong relationships with new and existing clients to promote trading activity and product engagement.
• Assist in the onboarding and compliance verification of new business.
• Maintain up-to-date knowledge of financial markets, particularly in forex, indices, commodities, and equity derivatives.
• Understand and explain trading platforms, tools, and features to clients.
• Work towards meeting or exceeding individual and team KPIs and revenue targets.
• Identify cross-selling opportunities and communicate new product offerings to clients.
• Provide prompt and professional client support across email, phone, and chat platforms.
• Maintain accurate records of client communications and follow-up activities in CRM systems.
• Ensure adherence to ASIC regulatory guidelines and internal compliance procedures.

• Bachelor's degree in finance, business, economics, or a related field; or at least 3 years of experience in a financial services or sales role.
• Passion for financial markets with a foundational understanding of CFDs and margin trading.
• Strong communication skills in English, both written and verbal.
• RG146 compliance or willingness to complete certification.
• Proven ability to work in a high-pressure, target-driven environment.
• Strong attention to detail and organisational skills.
• Team-oriented with the ability to work effectively across multicultural teams.
• Proficiency in MS Office and CRM software; confident in handling data and client records
• Highly motivated "hunter" mentality with a solutions-oriented approach to client needs.
• Experience working with wholesale or high net wealth business in a brokerage or fintech setting.

• Ongoing investment in your career development, including technical and professional training
• Wellness and lifestyle perks, such as monthly corporate massages
• Perkbox Reward & recognition
• Drinks every Friday at 4pm
• Parental leave entitlements
• Staff referral bonus programme
• Annual flu vaccinations
• Purchased leave
• Novated leasing options for vehicle financing and management
• Great CBD location with easy access to public transport
• Multicultural environment
• Collaborative and supportive team culture
• Being part of exciting new projects for the company
• Regular social activities