Principal Application Support Engineer

Division: Digital 

Department: Energy Operations Digital Systems 

Reference number: 13199 

Engagement type: Permanent

AEMO at the Heart of Energy

AEMO is Australia’s independent energy system and market operator and system planner. AEMO’s purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians.  Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.  

About the role  

AEMO’s Digital Division is accountable to operate, maintain, and deliver digital capabilities. This includes technology foresight, plans, delivery of digital change, operation of AEMO’s Energy Markets and key internal stakeholder engagement. As part of the Digital Division, Enterprise Application Services, EAS holds the accountability of successful management for AEMO’s critical IT applications. Broadly the responsibilities extend to both Retail and Wholesale Solutions in which EAS design, develop, test, deliver and support: NEM, MSATS, eMDM, DWGM, STTM, GSH and GBB.

You will provide Application Support by driving technology leadership, coordinate functions within the team and with stakeholders, coach and develop other staff and take on challenging and difficult technical issues. You will help maintain, operate, uplift, scale and develop resilient processes ensuring that AEMO’s Energy Market Systems are reliable, supportable, and available.

What you will be doing 

• Set detailed Operational, Maintenance and Upgrade plans for AEMO’s Energy Market Systems.


• Work to solve underlying problems in AEMO’s Energy Market Pre-Production and Production Application Systems, improving outcomes in critical areas such as technical quality, cost, agility and service.


• Read stakeholder situations accurately, anticipating their needs and identify opportunities to significantly enhance the quality of EAS Application Support Services, the department and the broader division.


• Undertake both formal and informal risk assessments where there is potential impact to Application Support processes and AEMO’s Energy Market Systems.


• Assess and communicate risk where decisions have potential impact on stakeholders and ensure action is taken accordingly. 

What you will bring to the role  

• Degree in Information Systems, Technology, or relevant discipline.


• Experience supporting 24x7 Technology Systems, managing MS Windows, Azure and AKS.


• Experience of incident, problem, capacity and change management (ITIL desirable) and ability to maintain technical documentation.


• Experience using CI/CD pipelines for deployment.


• Experience in Application Support or as a DevOps Engineer or similar roles.

In return some of our benefits to you 

• Flexible working: work from home, part time, job share, hybrid options, and additional leave options


• Professional development via projects, industry networks, job rotation, study assistance and more.


• Give back with up to 4 days of volunteering leave per year.


• Reward your hard work with annual performance bonuses (subject to eligibility).


• Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).

About Our Process

At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have any accessibility requirements to support you during the application or interview process, simply let us know by emailing us at [email protected]