Principal Customer Success Manager

Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal 5+ years of experience in management consulting, functional HR talent acquisition/talent management/etc., customer success, or account management 8+ years of experience in management consulting, functional HR talent acquisition/talent management/etc., customer success, or account management Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company highly desirable Excellent problem solving in complex, multi-stakeholder situations Top-level data analysis and synthesis Close attention to detail, basics of project management, and ability to keep multiple trains running at once Strong verbal and written communication skills Experience with public speaking, webinars, and conferences