Principal - Unified Comms & Collaboration

Location: Brisbane | Melbourne | Sydney

Hybrid Work Model

This isn’t your typical collaboration role, and we’re not just another modern work team. We’re people centred, forward leaning and focused on creating exceptional communication experiences. As Principal - Unified Comms & Collaboration, you’ll lead the design and delivery of next-generation collaboration solutions across Microsoft Teams, Cisco Webex and Contact Centre platforms. You’ll work across pre-sales, advisory and engineering, shaping strategy, guiding delivery and setting the standard for how organisations connect, communicate and work. If you’re passionate about blending technical depth with real-world impact, this is your stage.

About Orro

We’re an Australian success story, now close to 500 people strong, delivering secure, end-to-end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia’s biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.

Our mission? To create “future now” solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they’re with. But more than that, we know that real impact comes from connecting people, not just machines. That’s why we take the time to understand our clients; how they work, what matters to them, and where they’re headed so we can deliver not just what they need today, but what they’ll need next.

With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future-ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.

About the Team

You will join a high performing Collaboration team of around 25 specialists across Melbourne and the Philippines. The team delivers both Professional Services and Managed Services and is cross-skilled across core collaboration technologies. Tenure is strong, churn is low and the environment is supportive, connected and rich with learning opportunities.

What You’ll Be Doing

As Principal - Unified Comms & Collaboration, you will combine technical depth with commercial influence, leading both pre-sales and engineering delivery across core communication and collaboration solutions.

Pre-Sales and Client Engagement

• Lead technical pre-sales across Microsoft Teams Calling, Cisco Webex Calling, Contact Centre and telephony solutions

• Provide advisory services that translate business needs into clear, scalable workplace solutions

• Develop proposals, presentations and bids and communicate technical value with clarity

• Own the client relationship across the design and implementation lifecycle

• Support account management teams in strengthening and growing key customer accounts

• Contribute technical insight in client meetings and internal planning sessions

Technical Leadership and Project Delivery

• Serve as the technical authority for Modern Work and Collaboration engineering

• Provide hands-on leadership across project scoping, design and implementation

• Manage and resolve technical challenges during pre-sales and delivery phases

• Lead proof of concept initiatives to validate solution design and capability

• Mentor junior consultants and engineers to uplift capability across the team

Industry Engagement and Thought Leadership

• Represent Orro at industry events and partner forums

• Actively participate in the Microsoft TAP program and promote a culture of participation

• Stay across industry trends and emerging technologies in collaboration and communication

• Contribute to shaping the strategic roadmap for the Collaboration division

• Drive innovation and continuous improvement across team practices and methodologies

Collaboration and Partner Relationships

• Build and maintain strong relationships with key technology partners and vendors

• Support the development of marketing campaigns and solution materials

• Provide product and feature insight to internal teams based on customer needs and market trends

Documentation and Compliance

• Contribute to high quality technical documentation including architectures, configuration standards and best practice patterns

• Deliver technical workshops and training for customers and internal teams

• Ensure compliance with relevant regulations, standards and policies across communication technologies

• Provide expert guidance on security and data privacy considerations in workplace environments

Financial and Product Management

• Contribute to cost estimation and budget development for client projects

• Maintain the Collaboration product catalogue and support competitive margin management

• Evaluate new technologies to strengthen Orro’s Collaboration offering

Key Stakeholders

Internal: Account Managers, Business Development Managers, Service Delivery Managers, Principals, Solutions Architects and Senior Engineers & Collaboration Delivery Team

External: Key customer accounts, Telecommunications and software vendors & Technology partners

What You’ll Bring

Essentials

• Minimum 8 years in the IT or Telecommunications industry

• Deep technical expertise across Microsoft Teams, Cisco Webex, SIP and Contact Centre platforms

• Strong understanding of supporting technologies including Cloud Phone Systems, SBCs, call recording and communication analytics

• Experience with endpoint devices including Microsoft Teams Rooms, IP handsets and headsets

Bonus Points

• Experience in a Managed Services environment

• Exposure to AI Voice Agent or relevant AI technologies

Certifications

• Microsoft Teams Collaboration and Communications

• Cisco CCIE Collaboration

• SIP School

• AudioCodes or Ribbon

• Contact Centre platform certifications

Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear from you!

Why Orro?

At Orro, we’re proud to support our people and the people who matter most to them in meaningful and inclusive ways. From public holiday swaps that embrace family and cultural diversity, to generous parental and caregiver leave, flexible work options, and company-wide mentoring, we’re here to help you thrive at every stage of life.

We also invest in the future through our Emerging Leaders Development Program, nurturing the next generation of talent from within. On top of that, you’ll enjoy 3 days of paid volunteer leave each year, novated leasing, employee discounts, and full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.

*Note: The role is subject to state and federal police background checks.