Process & Controls Lead (12m FTC)

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

This role plays a central part in strengthening our risk posture and will support business areas in articulating, co-designing, and embedding robust, sustainable controls to manage key risks across customer complaints, sales conduct, customer vulnerability, credit management, and credit decisioning. The role will focus on creating clear key risk indicators (KRIs), enabling consistent management reporting and assurance over emerging and residual risks. This role will operate as a hands-on advisor, providing tailored guidance to assess current control environments and uplift both preventative and detective controls. 

What You’ll Do 

• Partner with business and risk leads to assess the current control environment.


• Support co-design of sustainable and auditable controls aligned to key obligations.


• Develop and define key risk indicators (KRIs) and risk reporting dashboards.


• Ensure controls support both regulatory compliance and customer risk mitigation.


• Provide expert input into the design of preventative and detective control strategies.


• Collaborate across Line 1 and Line 2 to ensure alignment with existing risk frameworks.


• Support uplift of risk maturity through coaching and development of artefacts.

What makes you perfect for the role? 

Qualifications & Experience:

• 8+ years’ experience in risk, assurance, or control roles within regulated environments.


• Demonstrated expertise in control design, KRI development, and operational risk reporting.


• Practical knowledge of regulatory enforcement programs and compliance frameworks.


• Strong understanding of Line 1 and Line 2 roles in enterprise risk management.


• Experience in banking, telecommunications, or financial services highly regarded.

Key Capabilities:

• Risk Control Design & Frameworks


• Key Risk Indicator Development & Reporting


• Regulatory Risk Management


• Stakeholder Collaboration & Communication


• Change Enablement & Risk Uplift

What’s in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.


• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.


• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.


• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).


• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.


• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity