The Place for Talent

About the opportunity:  

As a member of the Digital & Data team, the Process Automation Specialist plays a critical role in ensuring Charter Hall invests in the right automation and digital solutions by leading high‑quality discovery, process design, and requirements definition.

This role is accountable for deeply understanding business problems, current‑state processes, and user needs, and leading the redesign of optimised future‑state processes that improve existing ways of working. Through structured discovery and facilitation, the Process Automation Specialist identifies opportunities to simplify, streamline, and enable automation, translating needs into clear, structured, and well‑documented requirements and process designs that enable technical delivery teams to build scalable, enterprise‑grade solutions with confidence.

Acting as the bridge between the business and technical teams, the role focuses on facilitation, analysis, documentation, and decision support, connecting dots across teams, systems, and processes to create a coherent end‑to‑end view of how work should flow across the organisation. This ensures solutions are grounded in business value, aligned to strategy, and designed to support reuse, consistency, and a connected digital experience across the Charter Hall value chain.

What You'll Be Doing

• Lead discovery with business stakeholders to deeply understand business challenges, documenting current-state processes, pain points and needs across the Charter Hall value chain.

• Facilitate workshops and design sessions to challenge existing ways of working and identify opportunities to simplify, streamline and enable automation. Ensure process redesign precedes and informs the technical design of any optimised future‑state processes that improve efficiency, control, and user experience.

• Connect the dots across teams, systems, and processes to create an end‑to‑end view of how work flows and could flow, establishing a digital thread across the organisation.

• Act as the primary bridge between business and technical teams, ensuring intent, context, and design decisions are clearly understood and preserved through handover to engineering and development.

• Contribute to the automation strategy and roadmap, working with the Digital & Data Leadership Team to prioritise initiatives aligned with business goals and delivering measurable value.

Benefits that matter

Our people share in our success. From employee share ownership to career development, we back our people for the long term.

• Wealth: Short and long-term incentives, salary continuance and crisis insurance, employee securities and salary packaging.
• Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs.
• Well-being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL-accredited workplaces and AIA Vitality.
• Learning: On-the-job experiences, 24/7 online learning, mentoring and coaching.
• Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave.
• Community: Pledge 1%, volunteer leave, workplace giving and dollar matching
  

Why Charter Hall

As Australia’s leading diversified property funds manager, we bring together scale, expertise and a strong performance track record to deliver for our investors. What sets us apart is our active approach – managing funds, assets, leasing and development across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure to unlock long-term value.

We’re always looking ahead, exploring new ways to connect people, capital and opportunity. Backed by an entrepreneurial, collaborative and customer-focused culture, Charter Hall is a place where talented people can step up, contribute and make an impact.

Learn more: https://www.charterhall.com.au/

Ready to join us?
Apply now or reach out confidentially to Alex Smout ([email protected]) to help shape what’s next.