Process Improvement Senior Analyst

Are you passionate about driving better customer outcomes through data, process design, and remediation excellence?

We’re looking for a Process Improvement Senior Analyst to join Bankwest’s Customer Remediation team. This is your opportunity to make a tangible impact by identifying and troubleshooting failures, calculating compensation, and helping put things right for our customers.

You’ll work alongside a collaborative team of analysts, product owners, and remediation specialists to deliver high-quality, compliant, and timely remediation outcomes. If you have experience working on remediation programs, strong business acumen and understanding of Bankwest products, analysis skills, advanced Excel and data manipulation capabilities, and a knack for discovery and documentation techniques, we’d love to hear from you.

Apply now and help us build a better Bankwest.

See yourself in the team

The Process Improvement Senior Analyst is responsible for identifying and analysing issues that impact customers, designing, and implementing customer remediation solutions that ensure compliance, operational efficiency, and customer outcomes. This role leverages business analysis, data insights, product knowledge and remediation experience to support the full remediation lifecycle.

What your role will involve

• Conduct discovery and scoping activities to understand remediation issues and define customer impact.
• Collaborate with Product Owners, Data Analysts, and Risk teams to design and implement Data requirements and remediation solutions.
• Analyse large and complex datasets to identify affected customers and calculate compensation.
• Develop and maintain process maps, documentation, and controls to support remediation execution.
• Apply continuous improvement principles to streamline remediation processes and reduce operational risk.
• Ensure all remediation activities align with regulatory obligations and internal governance standards.

We are interested in hearing from you if you have

• Proven experience in business analysis, preferably within financial services.
• Proven experience working on customer remediation programs under RG277.
• Strong remediation knowledge, including customer impact assessment and compensation calculation.
• Advanced Excel skills and experience with developing data requirements.
• Experience with discovery techniques such as stakeholder interviews, process mapping, and root cause analysis.
• Strong communication and stakeholder engagement skills.
• Ability to work both independently and collaboratively and deliver multiple remediation initiatives concurrently.
• Familiarity with Bankwest remediation frameworks and tools

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.