Product Implementation Analyst II

Overview:

Blackhawk's Operation team is looking for a Product Implementation Analyst to join to the growing team. The role of the Product Implementation Analyst is to make all retail, digital, and incentive products available for sale by implementing them utilizing our established onboarding process across the APAC region. Success in the role will be dependant on your excellent analytical & administrative skills and proved attention to detail. Tasks are included creation of BHN products, POs and OCSs, manage artwork proof approval, card testing, data orders and project coordination until the delivery of physical cards to the BHN warehouses or digital PINs to the customer.

Responsibilities:

• Manage gift card implementation process from end to end (kick-off calls, artwork proofing, data order, testing, digital and incentive product onboarding, facilitating delivery of product to warehouse)
• Lead the card production process and expertly navigate external customers through established process and specification documents to implement product and make available for sale.
• Ability to troubleshoot process-related challenges/obstacles.
• Deliver excellent communication flow with internal business teams and external customers and vendors.
• Maintain project management-related data and metrics.
• Work closely within our Sales, Operations, Marketing, and IT teams to launch new card programs into new and existing Alliance Partner.
• Processing of weekly and daily files and ability to maintain accurate data in Excel
• Creating estimates and/or invoices
• Ensuring both internal and client approval of all requested elements are received and documented

Developing and maintaining processes and procedures to ensure the smooth processing of orders

Qualifications:

• Minimum 2+ years of experience in print production management, production management, or account management-ideally within the gift card or payment solutions environment.
• Strong working knowledge of PC-based business software, including Microsoft Outlook, Excel, Word, and PowerPoint.
• Fluency in both Japanese and English (written and spoken) is essential for effective communication with clients and internal teams.
• Exceptional communication skills with the ability to engage and collaborate across all levels of an organization.
• Excellent interpersonal skills, time management, and multi-tasking abilities.
• Ability to understand and manage technical details of card production processes.
• Proven ability to prioritize and manage multiple projects under tight deadlines with minimal supervision.
• Strong written and verbal communication skills, coupled with a positive attitude and a collaborative approach to problem-solving