Product Manager, Compliance & Certifications

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

• Support Australian Acquirers, Gateways/PSP, Terminal Providers and Merchants to ensure the highest standard of compliance with eftpos scheme rules and technical standards 
• Support product enquiries from partners and from the Commercial Team
• Manage compliance, certification and exemption requests across CNP/CP product portfolios.
• Support the Senior & Lead Product managers in product design, development, implementation and ongoing product management

You will be responsible for:

Support Compliance / Certification processes:  

• Manage exemption requests for non-compliance including assessing the validity of the request; suggesting possible solutions (including potential rule changes) and supporting discussions in internal compliance meetings resulting in an approve or decline outcome,
• Engage with internal and external stakeholders regarding compliance matters – rework, calls, emails etc.
• Manage reports relating to Compliance & Exemption requests,
• Suggest improvements for compliance activities / certification to better support acceptance capability for our business and our partners. 
• Support the Certification team with guidance and advice on product related matters.

Support Product Management 

• Provide input into product design, development, implementation and management of products you support; and in doing so actively develop your product management skills, 
• Support the wider product team on new acceptance channels or business development opportunities,
• Develop, with the reporting teams, appropriate reports and dashboards for monitoring product performance and non-compliance reporting,
• Develop plans and actions to drive take up and usage of allocated products, 
• Work with the broader AP+ team to develop collateral for the product portfolio, 
• In conjunction with Senior Product Managers develop plans for product enhancements.

Support Product Enquiries from partners and the Commercial Team 

• Manage and resolve internal and external product enquiries including assessing the issue, providing solutions and responding to / closing off enquiries,
• Support commercial teams on retail acceptance product training as well as product and compliance conversations with clients as needed, 
• Engage with key external stakeholders as required and in conjunction with other key AP+ representatives on specific topics or issues relating to your product portfolio.

In order for you to be successful in the role, you’ll have:

• Experience 
• 2-5+ years payments experience in compliance and/or certification role and or product management.
• Technical Experience in supporting or solving problems in payment acceptance environment including fintech, acquirers, terminal vendors, gateways/PSP or payment schemes.
• Product experience including an understanding of product development and management process 
• Knowledge 
• Compliance and Certification in a payments environment 
• Understanding product development and management lifecycle 
• Understanding of acceptance trends in the payments market in Australia for either Card Present or Card Not Present environments 
• Capabilities 
• Relationship management – demonstrated excellence in stakeholder management to drive outcomes. Bonus points for compliance process and terminal / CNP acceptance certification in the acceptance environment.
• Curious, proactive, self-starting problem solver 
• Strong listening and stakeholder management skills along with a proven ability to work collaboratively to deliver outcomes
• Strong verbal and written communication skills and presentation / Powerpoint skills

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

*AP+ are not partnering with recruitment agencies for this role.