Product Manager - SME

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

This role sits within Zurich’s SME General Insurance business, focused on improving and evolving our underwriting and product capabilities. As a Product Manager, you'll own the product strategy, roadmap and lifecycle, ensuring your product delivers meaningful outcomes for customers and the business.
In this role, you’ll operate across Zurich’s broker platforms and connectivity ecosystem, helping to simplify how we integrate with partners and enable seamless digital experiences. You’ll balance the need to modernise our technology landscape while continuing to support and optimise existing platforms, reducing complexity and delivering scalable, future-ready solutions.

You’ll work closely with underwriting, technology and delivery teams to shape outcomes that drive both customer and commercial value. This is a hands-on role where you’ll move between strategy and execution, with a strong emphasis on understanding the underwriting domain and delivering practical, high-impact improvements. You’ll also work as part of a product trio with design and engineering to test assumptions, solve complex problems and deliver meaningful outcomes.

You will also be responsible for the following:

• Define and deliver a clear, data-informed product strategy and roadmap that supports both platform modernisation and ongoing optimisation of existing capabilities


• Prioritise opportunities that balance customer value, business outcomes, technical dependencies and the reduction of legacy complexity and tech debt


• Drive improvements to underwriting processes, including referral optimisation, rating enhancements and data integration


• Partner closely with underwriting, technology and delivery teams to translate business needs into clear product direction


• Manage and prioritise the backlog, ensuring the squad is focused on high value initiatives


• Lead delivery across complex initiatives with dependencies across multiple squads and systems


• Engage stakeholders to shape solutions and ensure alignment across business and technical teams

Important to your success – let’s grow together

You are a curious and customer-focused thinker who enjoys solving complex problems and turning ideas into meaningful outcomes. You bring people together, build trust with stakeholders, and thrive in a fast-paced environment where collaboration and adaptability are key.

In order to be successful, you will have the following:

• Proven experience as a Product Owner within general insurance, ideally with exposure to underwriting environments or SME portfolios.


• An understanding of underwriting processes, including referral rules, risk assessment and rating logic is highly regarded.


• Experience working with underwriting or broker platforms, or equivalent competitor systems, with an ability to quickly transfer that knowledge.


• Ability to operate across both product and analysis, including shaping requirements and stepping into BA level responsibilities where needed.


• Comfort working in multi squad environments, managing dependencies and driving outcomes across interconnected teams.


• Balanced commercial and technical mindset, with a focus on delivering business outcomes rather than purely technical solutions.

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).


• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.


• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.


• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.


• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.


• Take advantage of global mobility opportunities across more than 200 countries worldwide.


• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.


• We plant a tree for every new employee.


• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!