Product Quality Manager

• Be a part of Westpac’s supportive and inclusive team

How will I help?

This Product Manager role is accountable in supporting the Consumer Finance team to rectify product risk matters and continually improve our product sets so that they meet our customers’ expectations, ensuring that our products and services are working to design. Success is measured by the quality and speed by which we solve incidents/issues, and facilitate remediation, and be able to continually find solutions to make our processes better for our customers so that we achieve our business ambition to become Australia’s way to pay and borrow.

Responsibilities include but not limited to:

• Lead rectification and remediation of Consumer Finance incidents and issues.
• Develop a deep understanding of the Consumer Finance value chain and understand how things work both internally and from customers’ perspective from origination, servicing and to closure.
• Be the lead (Product Owner) for change, both in defining and improving current state
• Lead stakeholder engagement, updates and this includes providing succinct and accurate updates to our Regulators and engage well with stakeholders and ensure they are kept up to date and are provided opportunity to contribute to change that we are making.
• Contribute to the Westpac Consumer Finance strategy and drive tangible outcomes to the business.
• Be the SME for future process/customer journey re-engineering programmes.
• Lead remediation initiatives, effectively delivering positive outcomes for our customers and addressing and eliminating risk for the business.

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to createbetter futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. What do I need?

• Experience in the Financial Services industry, ideally in a Product Management, Operational Risk or Business Analyst background.
• Has demonstrable track record in optimising processes and help make a difference to customer experience.
• Able to ‘join the dots’ across a number of specialist areas, including credit risk, operating risk, compliance, process design, operations, marketing and customer engagement.
• Strong knowledge of the consumer credit market, products, origination processes and regulatory frameworks.
• Experience in service design and/or exposure to customer journey and Human Centred Design frameworks would be viewed favourably.
• Strong writing skills and ability to think clearly. Will be called upon to provide updates to Australian Regulators.
• Be able to use data to create meaningful insights and support decision-making.
• Be able build and maintain effective relationships with internal and external stakeholders.

What is it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds,people with disability, neurodiverse individuals, and Indigenous Australians to apply . If you have questions about the recruitment process, please email [email protected] .

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email [email protected]