Product Service Lead

Create your best future and join Westpac as a Product Service Lead

What’s the role?

Want to shape the future of customer engagement and portfolio growth?

As a Product Service Lead, you'll be responsible for developing and executing the strategy for our Credit Cards portfolio. You'll identify opportunities to improve customer experiences, optimise portfolio performance and help deliver greater value for customers and the business.

Working across a broad network of stakeholders, you'll influence key strategic decisions, champion customer focused outcomes and help evolve how we engage with customers through personalisation, lifecycle management and digital capabilities.

You'll also provide leadership across portfolio teams, helping build capability, strengthen governance and create a culture focused on continuous improvement.

This 12-month fixed term contract is based in Sydney / Warrane, Gadigal Country, with flexible hybrid working available.

If you're passionate about strategy, customer outcomes and using insights to make a meaningful impact, we'd love to hear from you. 

What do I need?

• Experience managing a credit card, debit card, or consumer lending portfolio. 


• Strong commercial acumen and the ability to identify opportunities that drive customer and portfolio growth. 


• Proven ability to influence and collaborate across multiple teams and stakeholders. 


• Experience leading customer engagement, personalisation or digital transformation initiatives. 


• Strategic thinking skills with the ability to balance customer, commercial and risk outcomes. 

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!


• Flexible work arrangements to help you achieve a greater work life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.


• Tailored learning and development opportunities to help your grow your career within the bank.


• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.