Product Support Coordinator

Product Support Coordinator

Location: Kenwick, Perth
Job Type: Full-Time, Permanent

About the Opportunity

We have an exciting opportunity for a Product Support Coordinator to join our team and play a key role in supporting the management and continuous improvement of our product portfolio.

Working closely with engineering, product management, operations and sales teams, you will help coordinate product-related activities, maintain technical documentation, support product improvement initiatives, and contribute to the successful delivery of projects across the business.

This role is ideally suited to an organised and technically minded individual looking to build a career within engineering, product support, or product management. Whether you're a recent engineering graduate or have experience in a technical coordination role, this is a fantastic opportunity to develop your skills within a global organisation.

Key Responsibilities

• Coordinate day-to-day support activities for designated product lines.
• Assist with product lifecycle management and continuous improvement initiatives.
• Maintain product documentation, technical records and supporting information.
• Support engineering change processes and product updates.
• Coordinate information and communication between engineering, operations, service and sales teams.
• Assist with the development of product information, technical bulletins and training materials.
• Track and monitor product-related actions and projects to ensure timely completion.
• Analyse product performance data and support reporting requirements.
• Assist in identifying opportunities for product and process improvements.
• Provide administrative and technical support to product management and engineering teams.

About You

To be successful in this role, you will have:

• A tertiary qualification in Engineering, Business, Project Management, or a related discipline, or equivalent industry experience.
• Strong organisational and coordination skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder engagement skills.
• Strong attention to detail and analytical skills.
• The ability to work collaboratively across multiple teams and functions.
• A proactive approach to problem-solving and continuous improvement.
• Intermediate to advanced Microsoft Office skills.

Desirable:

• Exposure to engineering, manufacturing, mining, heavy industry, or technical products.
• Experience coordinating projects, product-related activities, or technical documentation.
• Knowledge of engineering processes, product management, or change management systems.

To be eligible for this role, you must have the right to live and work in Australia. Successful candidates will be required to complete a pre-employment medical assessment.

What We Offer

• Competitive remuneration package
• Annual performance bonus
• Flexible working arrangements
• Ongoing learning and development opportunities
• Career development pathways within a global organisation
• Exposure to engineering, product management and operational teams
• Employee Assistance Program
• Paid Parental Leave
• Salary sacrifice options
• Recognition and reward programs

Who We Are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

For more information about this opportunity, please visit the Sandvik Careers website or contact Melanta Motilal - Talent Acquisition Specialist via email at [email protected] for role-related enquiries only.

Please note that applications sent directly via email will not be accepted. To be considered for this position, all applications must be submitted through the Sandvik Careers website.

Applications close: Friday, 27th November 2026 or sooner if the ideal candidate is identified.