Program Educator - Melbourne

About DKSH 

DKSH's purpose is to enrich people's lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. 

Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people's lives around the clock. We do this while helping our clients and customers grow by providing services including sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services. 

Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 33,100 specialists, generating net sales of CHF 11.1 billion in 2021. Founded by Swiss entrepreneurs in 1865, we have been deeply rooted in Asia Pacific for over 150 years. 

About the Role 

The Program Educator delivers high-quality education to eyecare professionals to support the effective delivery of a client education program. Working across an assigned territory, you will build strong stakeholder relationships, deliver approved educational content, maintain accurate activity records and ensure all activities comply with regulatory requirements, client expectations and industry standards. This is a 6 month contract working in a full time capacity. 

Key Responsibilities 

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  Deliver engaging education to eyecare professionals   

  
  

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  Build professional relationships with key stakeholders.  

  
  

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  Plan and prioritise educational activities across your assigned territory.  

  
  

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  Maintain knowledge of the therapy area and complete all required training.  

  
  

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  Ensure all activities comply with client policies, industry codes and Pharmacovigilance (PV) requirements.  

  
  

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  Record all interactions accurately and promptly in the nominated CRM system.  

  
  

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  Meet agreed activity, reporting and service delivery KPIs.  

  
  

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  Collaborate with internal teams to support effective program delivery and continuous improvement.  

  
  

About You 

You are an organised and engaging professional with a passion for education and strong stakeholder engagement. 

You will bring: 

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  Experience in healthcare education, customer engagement or a similar field-based role (preferred) 

  
  

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  Strong communication, presentation and relationship management skills.  

  
  

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  Experience using CRM systems and Microsoft Office.  

  
  

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  Understanding of the Australian healthcare environment and compliance requirements, including Pharmacovigilance (PV) (desirable).  

  
  

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  Excellent planning, organisational and time management skills.  

  
  

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  A tertiary qualification in Health, Nursing, Science, Business or a related discipline (preferred).  

  
  

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  A current Australian Driver's Licence and willingness to travel regularly.