Program Manager

• Permanent Full-time position; 38 hours per week

• Location: Mareeba, QLD 4880

• Great Salary: $118K Base Salary + Super + NFP Salary Packaging Benefits

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. 

Find out more about us and our purpose. 

Your Opportunity

This is an exciting opportunity to lead Djindigal, a 10-bed therapeutic Alcohol and Other Drug residential rehabilitation service in Mareeba, Far North Queensland. As Program Manager, you will provide leadership to a multidisciplinary team of clinical and non-clinical staff (11–15 employees), ensuring the delivery of high-quality, culturally responsive and contractually compliant services across the Pre-Residential, Residential Recovery and Community Recovery phases. Working under limited direction, you will oversee service performance, compliance, risk management and reporting, while fostering strong partnerships with local stakeholders and community services. Your leadership will play a key role in empowering clients to achieve their individual recovery goals and supporting sustainable outcomes beyond the residential setting.

Your key responsibilities will be to:

• Lead the delivery of a high-quality, compliant AOD residential rehabilitation service.

• Manage and support a multidisciplinary team through effective leadership and supervision.

• Ensure service performance, compliance, risk management and reporting requirements are met.

• Oversee workforce planning and program budgets.

• Build strong relationships with community partners and internal stakeholders.

• Drive client-focused outcomes and continuous service improvement.

Requirements for Success

• Relevant degree or associate diploma with substantial leadership experience.

• Proven experience leading and managing teams in community services, social work, AOD, or residential settings.

• Experience in budget and financial management.

• Track record of delivering services on time and in compliance with funding requirements.

• Strong ability to build and maintain relationships with internal and external stakeholders.

• Excellent interpersonal, communication and people management skills.

• Hold a Current QLD full Driver's Licence and willingness to obtain a First Aid Certificate.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits  

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: 

• Rewarding work – every day you know you’re making a real difference  

• Not-for-profit salary packaging, reducing your tax (details via AccessPay) 

• Free external, confidential counselling and access to chaplaincy support  

• Volunteering opportunities   

• Opportunity to purchase additional annual leave. 

• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off 

Our culture   

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. 

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.  

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details. 

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]   

Find out more about a career with Mission Australia.   

How to apply 

Click ‘Apply’ and send your application today!  

As a committed Circle Back Initiative employer, we will respond to your application.  

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you