Program Manager, Client Services

• You will be part of creating a highly motivated and passionate Client Services Leadership Team and actively making a difference to the lives of people with disabilities. You will make a significant contribution to the strategic direction, leadership and management of the Team Leaders and Community Support Workers.
  


• As Program Manager – Client Services, you will be responsible for managing the delivery of quality person centred services that support client safety, well-being and achievement of individual and organisational goals. You will be actively promoting and expanding services which build independence and quality of life for people accessing disAbility Living’s services.
  


• With a comprehensive understanding of quality service delivery and engagement, your role will involve coaching, leading and mentoring teams, ensuring clients goals are achieved and quality of life is enhanced in the success of authentic person-centred care.
  
  

• Actively contribute to working with and adopting the NDIS Practice Standards that apply to NDIS service providers in Australia and their influence on disAbility Living’s service delivery, business and management practices
  


• Participate in the continuing business development and expansion of new business opportunities, enhancing existing business and service delivery activity
  


• Support the development, including the subject matter supervision (as appropriate) of Team Leaders and support staff to meet their strategic and operational objectives
  


• Demonstrate sound financial acumen across all aspects of income and expenditure related to the business unit
  


• Provide effective leadership, direction, mentorship and assistance to staff fostering a culture of effective communication and interpersonal relationships, innovation, problem solving, and knowledge acquisition
  


• Management of holistic client wellbeing, governance and support to reach each client's unique goals
  


• Oversee the delivery of person-centred services to clients informed by evidenced based best practice and regular reporting of service delivery outputs.
  
  

Requirements

Benefits