Program Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses Queensland Fire and Rescue, Rural Fire Service Queensland and, also supports other volunteer groups providing emergency response to Queenslanders.  

Purpose of the role

The Training and Development unit comprises four teams – staff development, volunteer training development, volunteer training delivery, and resource development and oversees the operationalisation of a coordinated response to volunteer training and staff development. The Resource Development team focuses on establishing and maintaining an ongoing program of resource development to support compliance activities, registered training organisation (RTO) alignment, and digital learning associated with volunteer training and staff development programs across the department.  

Reporting to the Manager, you will be responsible for providing effective and efficient design, development, and review of a range of flexible learning materials for print and eLearning that meet the needs of contemporary volunteer services. It is essential that these resources are also appropriately designed from an adult learning and assessment principles perspective, to ensure these can be applied consistently throughout the state. You will also provide advice and support to the operational commands, staff, and volunteer trainers about the format and delivery of training courses and programs. 

Key requirements

Highly desirable requirements

• Hold a current Certificate IV in Training and Assessment or equivalent or can obtain the skill within a mutually agreed timeframe.


• Knowledge of, or experience working with volunteers and/or within a volunteer organisation. 
  
   

Special requirements

• The incumbent is expected to undertake and support operational duties during emergency and disaster operations. This may require work outside of normal hours (e.g. night shift), including weekends, working extended hours and may include deployment to other parts of the state.

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

• Support various RFS resource development projects and programs through involvement in planning, development, implementation, review and evaluation of project activities and initiatives. 


• Design, develop, evaluate and review of volunteer training curriculum content and materials to ensure currency and alignment with national competency frameworks.


• Apply contemporary adult education principles and methodologies to instructional design of resources and ensure compliance with registered training organisation requirements.


• Conduct training compliance and assurance activities for the Regions, through conducting product and trainer audits to ensure alignment to RTO and Australian Quality and Training Frameworks (ASQA and AQF) requirements. 


• Design and develop interactive training products and content using contemporary e-Learning authoring tools for the delivery of current and relevant products and services.


• Research and interpret organisational policy, guidelines, doctrine, and industry competency standards to support and inform curriculum content. 


• Assist in the preparation and review of correspondence, submissions, briefings, and reports relating to curriculum matters in accordance with departmental requirements.


• Contribute to the delivery and coordination of a range of workshops and meetings and participate in projects to ensure positive outcomes and business objectives are achieved.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Individual Contributor (leading self)

Vision

• Stimulates ideas and innovation


• Makes insightful decisions

Results

• Builds enduring relationships


• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces


• Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values of:

• Respect


• Integrity


• Trust


• Courage


• Loyalty