Project Manager Customer Experience

• 12 Month Daily Rate Contract
• Paying up too $1024 per day inc super
• Flexible WFH - Not fully remote

About the Project:
The Future Airport Experience (FAE) project aims to transform the front-of-house experience for travelers, making it less transactional and more engaging. This project will enhance the traveling experience, digital offerings and improve the check-in process through our web and mobile app. It also involves close collaboration with Brisbane Airport Corporation on infrastructure changes and aligns with our inflight automated bag drop project.

Role Summary:
We are seeking a highly motivated and experienced Project Manager to lead the Future Airport Experience (FAE) project. The successful candidate will oversee all aspects of the project, ensuring it is completed on time, within scope, and within budget. This role requires exceptional leadership, communication, and organizational skills, with a focus on operational and customer service projects.

Key Responsibilities:

• Lead the planning and implementation of the Future Airport Experience (FAE) project.
• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Develop detailed project plans, timelines, and budgets.
• Coordinate internal resources and third parties/vendors for the flawless execution of the project.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Measure project performance using appropriate systems, tools, and techniques.
• Report and escalate to management as needed.
• Manage relationships with clients and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors, especially Brisbane Airport Corporation.
• Create and maintain comprehensive project documentation.

Qualifications:

• Proven working experience in project management, preferably in operational or customer service projects.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multitasking skills.
• Strong working knowledge of Microsoft Office.
• Project Management Professional (PMP) certification is a plus.

Skills and Attributes:

• Strong leadership and team management skills.
• Ability to think strategically and execute methodically.
• Highly motivated and able to work independently as well as in a team environment.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Strong problem-solving skills and ability to make decisions quickly.
• Experience with digital transformation projects, particularly those involving web and mobile applications, is highly desirable.
• Experience in collaborating with external infrastructure projects is a plus.

We encourage you to apply below, alternatively you can email your CV to [email protected]