Provider Operations Consultant (Multiple Positions) - Hiring Urgently

• Permanent, full time position
• Based in Adelaide
• Multiple Positions

About us

The National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It’s life changing for people with disability… but that doesn’t mean it’s easy to navigate. And that’s where My Plan Manager Group comes in!

As a financial intermediary operating in the NDIS ecosystem, we un-complicate the NDIS for participants by supporting them to manage the funding in their NDIS plans. That means our award-winning team and tech take care of financial administration – like managing budgets, processing invoices, and providing compliant financial reporting – and our clients get on with what’s important to them.

About the role

The Provider Operations Team is responsible for managing Provider set up and ongoing data integrity for Provider information. This team also supports the MPM Group Provider network through invoice processing and Provider calls both inbound and outbound taking queries, resolving issues, escalating any risks identified and promoting the use of the MPMG tools.

What you’ll do

Reporting to the Provider Operations Team Manager you’ll:

• Triage and action all inbound and outbound provider phone calls

• Update Salesforce with new Providers, and ensure the accurate maintenance of bank details, remittance advice details and ABNs

• Set-up Provider portal and ongoing management

• Manager provider details and statuses (including bank details)

• Manage provider architecture/hierarchy (i.e., master and sub-accounts)

• Process invoice rule failures relevant to provider information and payment

• Manage of blocked provider updates

• Support quality & risk teams with any ongoing potential fraud investigations

• Educate our providers in using MPM Group digital tools, such as provider portal

• Perform related tasks to support broader Provider Services team

About you

To be our next Provider Operations Consultant, you’ll have:

• Commitment to delivering high-quality service and maintaining professional standards.

• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.

• Proven ability to engage with customers/providers over the phone to build relationships and collaboratively solve issues.

• Detail-oriented with strong organisational and time management skills.

• The ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite – Outlook, Teams, Sharepoint, Excel, Word, Forms.

• High levels of attention to detail.

• Proven experience in Salesforce platform is advantageous. (Not Essential)

What’s on offer

As Australia’s first, largest and leading provider of NDIS plan management services, we’re offering:

• full time positions with flexible rostering (between 8am and 6pm, Monday to Friday)

• a bright, modern and sustainable office in a prime city location

• the opportunity to arrange hybrid working arrangements upon completion of probation

• ongoing training, support and guidance to help you reach your full potential

• a monthly reward and recognition program

• room for career growth

• an extra two days of paid leave each year to engage in volunteering activities with a registered charity of your choice

• a fun, inclusive and vibrant workplace culture

We embrace equal opportunity, and we thrive on it!

At My Plan Manager Group, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our clients, our team, and our work. We’re proud to be an equal opportunity employer that embraces diversity.

How to apply

If you’d like to apply for this role, please click the ‘apply now’ button and follow the prompts.

Applications close on Friday 7th June 2024.