QLD Retail Restaurant Manager

About Hungry Jack’s - ABN: 25 008 747 073

Hungry Jack’s® is a franchise of the international Burger King Corporation. With over 440 stores in Australia and more than 20,000 employees, we are an iconic Australian brand, delivering quality products within the Quick Service Restaurant industry.

About the role

This is a permanent full-time position. Salary Range $77,500 -$100,000. 

As a Retail Manager you will be responsible for the safe, effective and efficient operation of the restaurant. You will be guest obsessed, providing outstanding Quality, Service and Cleanliness to our guests through your team. You will have your team lead a Business Portfolio (business system), to ensure outstanding business results, whilst contributing to a culture of inclusiveness aligned with our cultural pillars: Growth Mindset, People Power, 100% Guest Obsessed, Stronger Together, Make a Difference

Your tasks will include:

Providing Safety Leadership

• Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack’s standards.
• Ensure safety and security procedures are enforced

Creating a Guest Obsessed Culture

• Interview, hire, train and supervise your team to deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a ‘guest obsession’.
• Evaluate employee performance, promotions, disciplinary discussions and resolve employee grievances appropriate to your role
• Ensure that guests receive prompt service and quality food
• Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly)
• Responding to guest' inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response
• Own (on your shifts) National incentive programs to improve the guest experience.

Building the Brand (Business Planning)

• Utilise your Business Priority Plan to continually improve your Restaurant performance.
• Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
• Participate in community engagement initiatives in your local area, to improve visibility and build brand loyalty.

Leading a High Performing Team

• Create a culture that emphasises growth, trust and accountability.
• Build your Restaurant Team, to ensure effective shift coverage with productive and proficient employees.
• Develop and maintain a succession plan that engages and retains your internal talent pipeline.
• Partner with your Training Coach to execute the Restaurants Training Plan.

Managing the Business (Profit and Controllables)

• Accurately project sales, to ensure rostering and ordering support our guest obsession.
• Plan and prepare work schedules and assign employees to specific duties
• Manage controllables (own portfolio) to achieve profit goals.
• Conduct regular stock take of inventory, maintain stock records, ensure alignment within budget
• Order inventory as per requirements for sales projections

Skills /Experience

AQF Associate Degree, Advanced Diploma or Diploma or at least three years of relevant experience

Requirements:

All successful applicants for this position will be required to provide a National Police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.