Quality & Training Coordinator

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

As a Quality & Training Coordinator, you'll play a crucial role in ensuring our customer service team delivers top-notch service by checking the quality of their interactions. Additionally, you'll train staff to enhance their skills and provide exceptional experiences across all channels.

With your analytical thinking, coaching, and communication skills, you'll help drive customer success and make a real impact at Cotality.

What you will be doing:

• Onboarding new team members in Client Experience.
• Providing training and coaching.
• Creating training plans and documentation, including digital content.
• Monitoring customer interactions and reporting data and trends to team leaders.
• Maintaining processes for the team.
• Engaging with teams on process improvement and understanding business processes.
• Delivering constructive and positive quality feedback.
• Engaging with stakeholders across the organisation.
• Providing SME expertise to drive strategic initiatives that improve client experiences and internal processes.

Job Qualifications:

Essential:

• Demonstrated ability to deliver measurable business outcomes to stakeholders.
• Strong written and verbal communication skills.
• Ability to perform well under pressure.
• Skilled in actively participating in or leading group meetings.
• Effective time management and organisational skills.
• Capable of supporting and training team members to ensure consistent knowledge levels.
• Able to articulate ideas clearly to people at all levels.

Preferred:

• Certificate IV Training & Assessment.
• Experience in a similar role within a call centre environment.

• In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business;
• 10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program;
• $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more;
• Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo!
• Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses;
• Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts;
• Two community and volunteer leave days each year to support meaningful causes and our charity partners.

Cotality's Diversity Commitment:​

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. 

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Equal Opportunity Employer Statement:​

Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying.  ​

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Please apply on our website for consideration.​

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