Quality Assurance Support Officer

Quality Assurance Support Officer

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• 1x Ongoing Full-Time role


• Location: Parramatta (The team currently work 5 days a fortnight in the office. On Tuesdays the team are based at the Parramatta office, with the option to work at local offices for the remainder days.)


• Clerk Grade 5/6 salary ranging from $102,936 - $113,579 + super and annual leave loading

About the role

The Quality Assurance Support Officer supports the implementation of Training Services’ Quality Assurance Strategy in accordance with the NSW Quality Framework to ensure the provision of quality vocational education and training by contracted Registered Training Organisations

For further information please click here to view the role description

About you

• Experience in data management


• Strong risk assessment and decision-making skills.


• Experience with triaging and prioritising


• Intermediate to advanced digital proficiency


• Strong attention to detail


• Vocational education experience highly desirable


• Ability to adapt to changing priorities and deadlines.


• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements


• 35 hour working week


• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading


• Flex Leave entitlements, generous holidays & leave conditions


• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date Sunday 30th August 2026 at 11:59pm.

For role enquiries please contact Andrew Shaw at [email protected] and for recruitment process enquiries please contact Rajaa Nour at [email protected].

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.