Quality Incident Management and Analytics (QIMA) APAC Manager

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Job Title: Quality Incident Management and Analytics (QIMA) APAC Manager

Job Responsibilities:

• Act as the primary point of contact for field quality concerns.
• Ensure the collection of all correct and relevant information related to the quality issues.
• Coordinate root cause analysis (RCA) and impact assessments to understand incident origins and impacts, foster continuous improvement, and implement closed-loop preventative measures.
• Facilitate robust communication and coordination with R&D, Operational, and Service teams to accurately reproduce and address incidents.
• Triage and prioritize field quality issues based on severity and impact.
• Collect and analyze field data to identify patterns, trends, and areas for improvement.
• Utilize statistical tools and techniques to interpret data and derive actionable insights.
• Create and maintain detailed reports and dashboards to communicate findings and recommendations.
• Provide data-driven recommendations for product design and process improvements.
• Champion a best-in-class gaming experience through prompt and clear communication, driving timely resolution of field incidents.
• Develop and implement innovative analytical methodologies and frameworks to optimize data insights and drive continuous improvement.
• Apply data analytics to identify trends, predict potential hot spots, and implement proactive improvements.
• Provide regular updates and reports to senior management on the status of field quality incidents and emerging trends.

Why Join Us?

Exceptional Talent: Join forces with some of the brightest minds in the industry and unleash your full potential.

Global Impact: Be part of a truly global team and make your mark on the gaming landscape worldwide.

Innovative Culture: Innovation is in our DNA. Join a team that thrives on pushing boundaries, embracing new technologies, and redefining what's possible in gaming.

Endless Opportunities: Whether you're a seasoned industry professional or just starting your career, Light & Wonder offers endless opportunities for growth, development, and advancement. With a wide range of roles and career paths available, the possibilities are limitless.

Positive Impact: Beyond creating unforgettable gaming experiences, Light & Wonder is committed to making a positive impact on the world. Join us in supporting charitable initiatives, promoting diversity and inclusion, and giving back to the communities where we live and work.

Passionate Community: Join a community of passionate gamers and industry professionals who share your love for gaming and commitment to excellence.

Want to know what else you get?

Competitive salary and benefits package

Flexible / Hybrid working arrangements

Company paid parental leave

Access to the LinkedIn learning suite

Novated car leasing

Rewards & Recognition Program

Employee wellness programs

Company-sponsored events and activities

Join Us Today!

If you're ready to take your career to the next level and be part of a team that's shaping the future of gaming, we want to hear from you! Explore our current openings and apply now to join the game-changing team at Light and Wonder. Light and Wonder is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, or background. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.

A workplace where you belong:

Light and Wonder are committed to creating an inclusive, positive, and safe environment where our Creators feel valued and respected. Celebrating diversity not only enriches the workplace but also promotes innovation and understanding amongst our Creators. Light & Wonder recognises the importance of embracing diversity and actively encouraging applications from candidates from all backgrounds.

When you apply, let us know any reasonable adjustments you may need during the interview process so we can accommodate you.

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Qualifications