Receptionist and Office Coordinator

Our three brands; sass and bide, Marcs and David Lawrence are at the forefront of designer fashion, with a strong global presence and iconic heritage. We’re continuously growing, and our ambition is huge – our brand essence isn’t complete without vibrant, collaborative, and innovative people who share our values!

An exciting opportunity has become available for a  Receptionist and Office Coordinator to join the sass and bide, Marcs and David Lawrence family in our beautiful Support Office in Alexandria.

Reporting to the Executive Assistant, you will be responsible for ensuring the smooth and professional running of the reception desk, meeting & greeting visitors, coordinating meeting room access, managing deliveries, and ad-hoc office management.

This role would perfectly suit someone with prior retail and customer service experience, looking for the next step in their career!

Based at Reception, key responsibilities include:

• Meet and greet guests
• Answering and transferring calls
• Keeping the reception, boardroom and office areas up to a professional standard
• Coordinating office maintenance requirements
• Support in customer enquiries regarding orders and products via phone, emails and live chat
• Providing a high level of customer service at all times
• Assisting departments in key activities on an ad hoc basis
• Acting as a liaison between sass & bide boutiques and Head Office to achieve operational efficiency.
• Coordinating communications between Head Office and stores to ensure the right information reaches the right stakeholders at the right time.
• Ensuring all policies and procedures have been implemented successfully at store level and ensures all teams are compliant.
• Supporting the store teams daily by troubleshooting, reviewing system and task compliance, transaction auditing and overall operational support.
• Monitoring store consumable usage to ensure adequate supply, and where possible seek the most sustainable options.
• Acting as key point of contact for retail vendor relationships, including stationary providers, store cleaning and maintenance providers.

We are seeking the following attributes:

• Prior experience in reception (desired), previous experience in retail and customer service is advantageous
• You’re an able multitasker, prioritising your workload appropriately
• You’re customer centric – everything you do is with our customer in mind
• You are creative, innovative & you think differently in dealing with both opportunities and issues
• You’re a strong, clear & concise communicator
• You are organised & efficient, with a strong focus on achieving results
• Maturity and confidence
• Proficient with the Microsoft Office suite, including intermediate level of Excel and reporting
• Experience in navigating retail software programs and websites

What we offer:

• Opportunity to work with highly creative Australian Designer brands
• Career progression opportunities based on performance
• Ongoing training and development; and

If the above sounds like you please apply now!