Receptionist, Physiotherapy Clinic

Are YOU the Motivated and Dynamic Person we are looking for? 

Are you looking for a positive work environment where your hard work is valued?

We are looking for a Client Services Administrator/Manager to join our expanding team. 

If you’ve got a passion for customer service and systems, you’re skilled in interpersonal relationships, and you’re a lightning-fast learner, you might just be the person we’re looking for.  

Forster Tuncurry Physiotherapy is respected for providing high quality, results-focused Physiotherapy services, with a holistic approach to health which allows us to get our patients back to performing at their best. 

We empower our patients to take control of their health so that they can lead a more active lifestyle and have quality of life, for the long term!

We have a fun-loving, dedicated team that is committed to excellence, always sees the upside to any situation, and maintains the strength and flexibility to change course as our business evolves.  

About you

If you have the following attributes, then you may just be what we are looking for!

• You are smart, quick, and confident
• You have high emotional intelligence and fantastic people skills
• You are accountable for your outcomes
• You thrive on personal and professional development
• You demand excellence of yourself and thrive on feedback to help grow your skills and abilities 
• You are energised and create a positive workplace environment 
• You are a fast learner, resilient and adaptable
• You have excellent computer skills
• You are flexible in your availability to work
• You may not have prior experience within this setting, but if you bring all of the above then we want to hear from you!

About us
We have a team of 8 clinicians and 4 administration staff across two sites. Our Physio team is focused on treating Musculoskeletal conditions, working with NDIS clients and Reformer Pilates.  

As an expanding but established business, every staff member is valued in their role that contributes to the success of the practice. In this role you will be well respected and challenged to up-skill. There’s always room for your creativity to shine!  

This is a full-time position for the successful candidate, who will work closely with our Physio and admin team to help provide an exceptional client experience as well as assist with various front desk tasks within our busy clinics. There is scope for this position to build into, or start as, our Client Services Manager.

Tasks & responsibilities

• Customer Service – Provide a top-level customer service interaction for our patients, organising client schedules, handling payments and all with positive people skills
• Being involved in the daily operations of the clinic
• Managing appointments and bookings for patients
• Processing payments and invoicing 
• Liaising with Clinic Director
• Practitioner Support – following up on communication between patients and practitioners as required
• Maintaining a clean clinic environment for patients and staff
• Bring our business to the next level and embrace responsibilities and tasks

Qualifications & experience

• Previous experience in medical, Allied Health or Legal Reception would be highly regarded, but not essential
• Understanding of HICAPS, Medicare, Workcover, DVA programs also highly regarded, but not essential
• Being able to multitask in a busy and high paced environment
• Excellent written and verbal communication
• Thrive in building relationships with patients and staff

Benefits

• Working with a fun and social team. Forget the traditional corporate culture. We’re all family and here to support you however we can!
• Physiotherapists working right by your side! The most ergonomic team possible
• Full training provided on the job, to make sure you are confident in your role
• We have regular team meetings, celebrate our wins and enjoy social team outings 

Does this sound like you? Then we welcome you to apply and look forward to hearing from you!

In your application, please include your CV, availability and a short bio or cover letter to help us get to know you.