Receptionist/Administrator (multiple roles available) - Exciting Challenge

Veritas is a nationally recognised and leading provider of digital identity services. We operate within the aviation, maritime, offshore, rail, and transport sectors, serving clients in every state and territory across Australia. As an innovative company, our software developers and administrative team collaborate to create bespoke solutions that are essential for supporting national security initiatives in these key industries.

We have positions available for the following roles:

• Receptionist
• Administrators

About the roles

We are looking for dependable and driven administrative professionals who can effortlessly manage both internal and external enquiries, demonstrate exceptional attention to detail, and confidently perform a variety of administrative tasks.

Key Responsibilities (Receptionist) - 

Customer Service: Greet visitors and clients in a professional and friendly manner, and handle incoming calls, emails, and enquiries, providing accurate information and assistance.

Administrative Support: Manage front desk operations, including scheduling appointments and maintaining the reception area, and assist with general administrative tasks.

Communication: Relay messages and information promptly to the relevant personnel, and coordinate and communicate with internal departments to ensure smooth operations.

Security and Confidentiality: Follow security procedures to control access to the office and ensure visitor compliance, and handle sensitive information with discretion and maintain confidentiality at all times.

Resource Management: Monitor and maintain office supplies, placing orders as necessary to ensure availability, and assist in the preparation and setup of meeting rooms and office events.

Key Responsibilities (Administrator) –

Customer Interaction: Respond to applicant queries through inbound phone calls and email enquiries, and greet and assist applicants to the office.

Identity Verification: Verify the identity of applicants lodging a background check using the provided training.

Application Processing: Vet and process applications using Veritas’ custom-built ID management system (training provided).

Administration: Create invoices and support the printing and distribution of background check results.

Stakeholder Support: Provide high-quality support to internal and external stakeholders, including managing customer accounts.

About You

Our ideal candidate will have 1-3 years of customer service and/or administration experience in a professional environment, demonstrating trustworthiness and a high degree of integrity. Strong attention to detail, exceptional customer service skills, and clear communication abilities are essential. You should have effective time management, a proactive approach to planning and organising workload, and a positive attitude with the ability to work well in a team to deliver customer-focused solutions.

What We Can Offer You

We provide a friendly, inclusive team environment with on-the-job coaching, training, and mentoring. You'll enjoy a competitive salary and a professional workspace with high-quality fit-out. Our positive workplace culture is bolstered by a Wellbeing Program, monthly massages for all staff, access to an employee assistance program, and professional coffee machines.

Veritas is an Equal Employment Opportunity provider and strives to attract a diverse workforce, improve worker productivity, and promote a healthy workplace culture. 

Next Step

To apply, please submit your updated CV and Cover Letter via Seek, addressed to Veritas, indicating your preferred role.

We look forward to hearing from you.

Please note: no responses or queries from agencies.