Reconciliation Support Representative

Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people.

In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

At TFA we’re committed to empowering our customers to get into their new car and onto the road.

We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.

Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.

From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.

We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We’re working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at TFA.

Join us and help drive the future.

What you'll contribute

Toyota Finance Australia (TFA) is seeking a Reconciliation Support Representative who will be  responsible for activity within the Novated & Salary Packaging department in order to provide a quality end of lease reconciliation service to our customers.

This is a full-time permanent role based at Scoresby.

How you'll make an impact

As the Reconciliation Support Representative you will be responsible for :

• Provide support to the Salary Packaging business to manage customer lease terminations and administrative tasks

• Reconcile novated lease packaging arrangements including, but not limited : Reconciling novated lease budgeted balances in Fleet & Salary Packaging   systems and reconciling non-vehicle benefits

• Administration functions, including, but not limited to: Supporting novated lease customer employer changes and Supporting customers leases coming off novation;

• Identify, address and resolve enquiries for customers within team responsibilities

• Escalate enquiries, as and when necessary, to the appropriate area of the business

• Achievement of agreed KPI measures and metrics within the Novated Operations team

Your attributes

• Experience in high volume processing roles

• Understanding of income and expenditure

• Ability to prioritise tasks and remain agile

• Excellent communication skills with the ability to explain financial products in a simple manner

• Basic experience with Microsoft Office suite including excel

Applications close 12th June 2026. For any queries- please reach out to Shaista Khan, Talent Acquisition Partner