Regional Administrative Officer - Venue Coordinator

• Ongoing Full Time VPS3 role • Multi-functional role • Primarily located onsite in Bundoora

About Us

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

Opportunity to join the team at the VCAT community-based venue in Bundoora

Venue Coordinator VPS3, ongoing role

Currently the busiest Tribunal in Australia, VCAT serves the community by resolving civil and administrative disputes and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes from residential tenancy matters, complex building and property and human rights matters.

About the opportunity:

The Venue Coordinator is a multi-functional role, responsible for delivering front line services to VCAT users, parties in cases, and external service providers, providing high quality support and guidance through end-to-end processing of applications and assistance in navigating VCAT processes.

Reporting to the Manager, Regional Services, you will coordinate activities at the venue, provide assistance to VCAT users and support to VCAT Members in preparation for and during hearings.

The role will be primarily located onsite at the VCAT Bundoora community-based venue but may be required to work from any VCAT location, including regional venues and/or CBD locations, as needed.

The successful candidate will be required to undertake related induction and first aid officer training as part of their role.

About you:

To be successful in the role, you will need to be a highly flexible and organised team player. You will have well-developed interpersonal skills, with the ability to engage with both internal and external stakeholders. You will also be passionate about customer service and contributing your broad experience to help VCAT identify improvements to our processes and procedures and to help shape the future of our community- based venues.

Contacts:

For further information about the role, please view the attached position description.

If you have any questions, please contact:

Danielle Servelli - [email protected]

Sarah Clee – [email protected]