Rehab Customer Service Rep

Description

Akeso is hiring! This is your opportunity to join an organization that appreciates its employees. We are committed to creating a collaborative & gratifying work environment. We love what we do and are committed to the professional growth and continued education of our team members. 

We are currently looking for a Rehab Department Customer Service Representative to join us at our Oceanside location. We are seeking an individual who is looking for a career opportunity working with like-minded, passionate, caring, friendly, and fun people. 

Akeso is a practice dedicated exclusively to occupational medicine.  We take tremendous pride in providing an excellent experience for our patients, partners and payers, but that only happens when our staff feel like they are part of something special and are valued for the great work they do. We value our team and work hard to provide them a healthy work-life balance.

What distinguishes us is our staff, who are caring, nurturing, supportive, and simply great people. Each member of our team is an integral part of delivering the Akeso experience and nurturing the organizational culture in which we take great pride. We love coming to work and are looking for other dedicated, compassionate professionals looking for the same, with a common purpose of taking great care of our patients and getting them quickly on the road to recovery. 

Our rehab department consists of physical therapy, occupational therapy, and acupuncture. We have 3 rehabilitation clinics in San Diego. This position will be based in our Oceanside clinic and will manage the scheduling, insurance correspondence, and phone calls for our 3 San Diego area clinics.

Essential Duties and Responsibilities:

• Conducts business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues
• Schedules patient appointments for PT, OT, acupuncture, and PR4 measurements
• Communicates with insurance companies, third party payors, and adjusters about patient authorizations and appointments (including authorization effective and expiration dates, number of authorized visits, dates patients have attended, and authorization status, along with sending over therapists’ notes when appropriate)
• Managing emails and communication between departments, providers, insurances, employers, and adjusters regarding patient’s therapy.
• Distributes patient satisfaction surveys (WellIQ)
• Protects patients' rights by maintaining confidentiality of personal, medical, and financial information- HIPPA
• Maintains safe, secure, and healthy work environment
• Assists in maintaining a neat, clean and orderly appearance 
• Translate between English and Spanish
• Communicating with billing regarding patient authorizations
• Back-up assistance on rehab floor, for translation needs

Requirements

• REQUIRED: Minimum one-year Customer Service experience
• REQUIRED: Bilingual English/Spanish 
• PREFERRED: Associate degree or Higher
• Dedication to providing customer service levels that exceed industry standards
• Excellent verbal and written communication skills
• Ability to perform individually but also as part of a team
• Knowledge in a variety of computer software programs, including Microsoft Word, Excel, PowerPoint, and experience working with EMR systems
• Understanding of HIPAA and patient privacy standards
• Ability to learn new technology quickly
• Working knowledge of general office duties specific to a clinic environment (communication with teammates, organization of files, schedules, and patient information)
• Attention to detail and accuracy
• Show initiative to help patients and co-workers
• Consistent, punctual attendance and productive with time

Working Conditions

• Fast-paced, clinic environment
• Primarily desk work
• Full time position includes benefits (medical, vision, and dental), 401K match program, vacation/sick accrual.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

This job description may not include all of the duties assigned to the employee and may be updated and modified by the department supervisor, according to the operations at any given time.

The base salary is determined on the candidate's education, qualifications, and experience, and is subject to change based on various internal and external factors.

Akeso is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.