Relationship Manager (Member Groups) - Urgent Role

About the Australian Psychological Society (APS)

The Australian Psychological Society (APS) is the foremost professional body and voice for psychological science and practice in Australia. From professional development and support services to advocating in government, we cater to the needs of members and help grow the capacity of the psychology workforce. While in the general public we provide the psychology information and tools people need, ultimately we serve our purpose of improving the mental health and wellbeing of the Australian population. 

Stronger Together, Respect in every action, Forward Thinking, Professional Integrity

About the role

The Relationship Manager role sits within the APS Member Groups portfolio which provides member services and supports our hard working and dedicated members with their group activities and administration.

The Relationship Manager’s primary responsibilities include:

• Project Planning: Collaborate with Member Groups to create and execute activity-based plans aligned with APS's strategic goals and provide administrative support to help meet the needs of APS Member Groups 
• Relationship Building: Build long-term relationships with Member Group leaders to support their roles and activities.
• Policy Education: Quickly address issues and educate members on governance, finance, and event guidelines.
• Growth Opportunities: Identify and strategise ways to grow membership and improve retention.
• Best Practices: Stay updated on volunteer group best practices to enhance member satisfaction.
• CRM Management: Maintain data integrity in the CRM system and generate membership reports as needed.

Our ideal candidate

The nature of the Relationship Manager role demands excellent interpersonal, communication and listening skills. It is essential that the Relationship Manager inspires confidence and trust. Individuals must also have the ability to research and analyse information, demonstrating a high level of attention to detail and to present and explain complex information clearly and simply.

Key selection criteria

• Extensive work experience as a high-level administrator preferably within a customer service or membership organisation
• Excellent customer service focus, skills and experience in understanding and analysing customer/member experiences
• Proficiency working with Customer Relationship Management (CRM) systems and Content Management Systems (CMS) with ability to run reports and analyse data is essential
• Excellent interpersonal and communication skills (both oral and written)
• Strong experience in providing secretariat support for committee meetings, including working with individual and group travel bookings
• While not essential, experience in copywriting, web and digital content creation will be highly regarded

Why work with the APS?

• Access to salary packaging benefits including Salary packaging Living allowance $15,900 (net) & Meal Entertainment Benefit $2,650 (net) putting more money in your pocket.
• Flexible approach to work with no mandated days in the office providing you with a greater work/life balance
• Great social environment to keep us connected
• 12 weeks paid parental leave 
• 3 paid volunteer days each year
• Employee Assistance Program & Mental Health First Aiders
• Staff access to  Member Benefits Program
• Paid Employee Referral Program, where you are rewarded for referring successful talent

If this role sounds like your next career step then please forward your application addressing the key selection criteria, current CV and a covering letter to [email protected].