Account Manager

Job title: Account Manager
Location: Remote (Sydney/Melbourne)
Employment: Full-Time, Permanent Employment
Department: Sales
Industry: Home Décor & Home Furnishings
Reports To: Director of Sales Asia Pacific


About Us

We’re Umbra – a leading global design company, creating original, modern, casual, and affordable designs for every room in the home. Privately owned in Canada with over 45 years of industry experience, our products are sold in over 120 countries. We are a rapidly growing entrepreneurial organization driven by innovation, speed, and teamwork. We thrive on building strong customer relationships, developing strategic partnerships, and delivering value-driven solutions.

Is this You?

We’re seeking a proactive and relationship-driven Account Manager to support and grow key customers across Oceania. This role requires regular in-person visits to accounts nationwide, ensuring strong customer engagement, service excellence, and consistent execution of sales strategies.

What you’ll do to be successful in this role…

• Entrepreneurial Spirit: You take initiative, roll up your sleeves, and get things done. You thrive in a private, non-corporate environment and bring a passion for design.
• Can-Do Attitude: You’re resilient, positive, and adaptable responding to shifting priorities with urgency and consistently delivering on expectations.
• Curiosity: You embrace a fast-paced environment, ask questions, challenge the status quo, and look for ways to work smarter and faster.
• Street Smarts: You’re a practical problem-solver who uses sound judgment, takes calculated risks, and delivers workable solutions on time.
• Team Player: You collaborate effectively across all levels, building strong relationships with humility and optimism that strengthen team success.

Key Responsibilities

• Manage and grow a portfolio of accounts across Oceania.
• Conduct regular customer visits to strengthen relationships, present new products, review performance, and identify growth opportunities.
• Develop customized account plans, promotional programs, and forecasting.
• Act as the primary liaison for all account needs, ensuring timely communication and issue resolution.
• Analyze sales data, customer insights, and market trends to support decision-making.
• Collaborate with internal teams (sales, marketing, supply chain, finance) to meet customer expectations and deliver strong results.
• Prepare and lead business reviews, product presentations, and performance updates.
• Monitor competitive activity and industry developments.
• Maintain accurate sales reports, forecasts, and travel plans.
• Represent the company at meetings, trade shows, customer events, and industry functions.
• Manage retail, B2B, e-commerce and distributors develop and grow client relationships and identifying new revenue opportunities across all channels.

Qualifications

• 3–5+ years of field sales experience.
• Strong relationship-building skills with a successful track record of managing key accounts.
• Must have demonstrated experience managing online sales channels and accounts similar to  Amazon.
• Excellent communication, presentation, and negotiation abilities.
• Comfortable with travel.
• Strong organizational skills and ability to work independently while managing multiple priorities.
• Proficiency in Microsoft Office.
• Experience in consumer goods, retail, distribution, or related industries is an asset.

Hiring Process

• Vacancy Status: Existing Position
• Use of AI: Umbra may use artificial intelligence (AI) tools to assist in screening, assessing, or selecting candidates for this role. These tools are designed to support—but not replace—human decision-making. All hiring decisions will be reviewed by our recruitment team to ensure fairness, accuracy, and compliance with employment laws.
• All candidates will be notified of the hiring decision within 45 days of their final interview.

Why Join Umbra

Umbra is a place where innovative minds thrive on its fast pace working environment and make things happen. We value our unique workspace and our global mindset. We offer flexible working arrangements, continuous learning opportunities, recognition galore. Overall, a great place to work and build a career!