Application Specialist - Radiology IT

The Applications Analyst plays a key role in the successful deployment of Jacobian’s structured reporting solution, Fluency for Imaging (FFI).

You will develop a deep understanding of the application and guide radiology organisations through an optimised, efficient workflow design that maximises the value of FFI and its fully integrated AI technologies.

• Lead discovery workshops to capture radiology workflows, integration points, and configuration requirements.
• Collaborate with the implementation team to design configuration plans aligned with customer expectations and clinical use cases.
• Develop UAT scripts, coordinate testing, track issues, and validate success criteria.
• Deliver user training (onsite or remote) and create tailored training materials.
• Support customers during go-live, resolving configuration issues and workflow questions.
• Maintain comprehensive documentation of workflows, configuration decisions, and test outcomes.
• Advise customers on workflow optimisation and technical considerations.
• Share learnings internally to support continuous improvement.
• Act as a liaison between customers and internal Jacobian teams throughout implementation.
• Ensure timely stakeholder communication and maintain alignment and customer trust.

• Experience in radiology environments or with RIS/PACS, EMR/EHR, or clinical workflow systems.
• 2–5 years as an Applications Analyst or similar role in the healthcare IT industry.
• Strong understanding of radiology workflows and ability to translate technical concepts for clinical users.
• Excellent communication, training, and customer-facing skills with the ability to manage multiple customers/projects.
• Strong problem-solving, documentation, and time-management abilities.
• Familiarity with the Australian healthcare system and PHI is an advantage.

• Flexible work environment, including up to 100% remote work.
• Competitive compensation and benefits package, aligned with experience and market standards.
• Opportunity to grow within a highly international, cross-functional team driving innovation in healthcare.
• High-impact role in a fast-scaling organisation shaping the future of Radiology Reporting.